Manager, Commercial Operations - PharmaEssentia : Job Details

It's not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You'll find that rare opportunity at PharmaEssentia. Join us, and let's transform lives, together. PharmaEssentia Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking. Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taiwan Stock Exchange (TWSE: 6446) and are expanding our global presence with operations in the U.S., Japan, Singapore, South Korea, and China, along with a world-class biologics production facility in Taichung.

The Manager of Commercial Operations will support and enhance the effectiveness of our field teams, including Sales, Medical, and Market Access. This role will play a critical part in optimizing field operations, supporting execution, and ensuring alignment with corporate goals in a fast-paced environment.

These may include but are not limited to:

• Operational Support & Execution: Develop, implement, and manage tools and processes to support field team operations. Lead design and implementation of field force planning, including territory sizing, alignment, targeting, call planning, and reporting. Oversee CRM system support and enhancements (Veeva). Manage and administer vehicle reimbursement program (Motus), keeping leadership informed on budget and industry benchmarks.
• Performance Tracking & Reporting: Analyze key performance indicators (KPIs) for field team productivity and engagement, partnering with field leadership to align on routine reporting and ad-hoc analyses. Develop dashboards and reports to provide timely insights to the field team.
• Cross-Functional Collaboration: Collaborate with Sales, Medical Affairs, Marketing, Market Access, Training, and Compliance to ensure compliant alignment on field initiatives. Act as liaison between field teams and home office to ensure streamlined communication and issue resolution.
• Field Enablement & Strategy: Partner in sales planning and execution process, which include evaluating territory design and assisting with incentive compensation (IC) design and administration. Investigate and resolve data questions/inquiries from the field or internal partners, finding solutions in a timely manner.
• Training, Onboarding, and Roster Management: Partner with Field Training and HR to support onboarding and ongoing training of new field team members. Manage field rosters critical to inform system access, user hierarchies, and IC eligibility. Manage credentialing for field sales team.

These may include but are not limited to:

• Bachelor's degree required.
• 3-5 years of experience in field operations, sales operations, or commercial operations in the biotech/pharmaceutical industry.
• Strong experience with field CRM systems (Veeva CRM preferred), analytics tools (Tableau/Power BI), and MS Office Suite.
• Familiarity with common healthcare datasets (Claims, Specialty Pharmacy, 867, 852).
• Exceptional project management, analytical, and communication skills.
• Experience with launch planning is a plus.

Up to 20%, including field visits and headquarters meetings.

At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies. At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.