Manager, Client Strategy - ShopMy : Job Details

We're hiring a Manager, Client Strategy to join ShopMy's Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you'll partner with marketing executives—many in the luxury fashion and beauty space—to retain and grow their business through data-backed affiliate and creator strategies. You'll collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy's brand success model.

• Serve as a strategic advisor and relationship owner for high-profile brand accounts
• Partner with Sales to align on goals and unlock upsell opportunities
• Deliver data-driven insights and strategic recommendations that lead to client growth
• Proactively identify and solve day-to-day business challenges across your portfolio
• Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
• Escalate meaningful product feedback to influence product development
• Represent the voice of the client internally and ensure an exceptional experience across touchpoints

• Building lasting relationships with leading brands in fashion, beauty, and lifestyle
• Acting as a key driver of business growth through data, creativity, and strategic thinking
• Working cross-functional in a fast-paced environment where you can make an immediate impact
• Leading clients through affiliate and creator strategies that perform
• Taking initiative and ownership in solving challenges and exceeding expectations

• 5+ years in strategic, client-facing roles, such as account management or management consulting
• Proven experience supporting high-profile or luxury brand clients
• Bachelor's Degree
• Strong track record of retention, upsell, and elite client service
• Excellent communication and problem-solving skills
• Strategic thinker who can connect the dots and proactively drive value
• Comfortable with ambiguity and fast-paced environments

• SaaS Customer Success experience
• Experience at a remote startup
• Deep understanding of affiliate marketing and the creator economy
• Familiarity with Salesforce
• Ability to execute under tight timelines and shifting priorities

New York Pay Range

$100,000 - $150,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy offers equity on top of cash compensation.

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy)
• ClassPass Membership
• Company retreats
• Opportunity to monetize your influence — all employees build out a ShopMy page
• Birthday PTO

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Marketing Services