Manager, Client Development, New York City - Richemont : Job Details

Are you a good match?

For this role, we are looking for the candidate to have a bachelor's degree and a minimum of 5 years of experience in a similar position within the luxury retail industry. The ideal candidate will have a deep understanding of CRM strategy and be comfortable working with client databases to drive growth and engagement. Strong analytical and data interpretation skills are essential, along with proficiency in tools such as Salesforce, Power Bi, and the Microsoft Office Suite. This role also requires someone with an entrepreneurial mindset, capable of driving initiative forward independently, and having strong communication and networking abilities to collaborate effectively across various teams and levels of the organization.

What are we expecting from you?

The Client Development Manager is an analytical role responsible for developing and implementing a client strategy in the New York region's boutiques, by rolling out the loyalty programs developed by Corporate, and supporting the sales team in enhancing their client outreach. The Manager relays the Maison's Client Development vision to their region and brings forward the region's needs and feedback.This role reports to the Senior Manager, Client Development New York and is based out of NYC.

In this role, you will:

• Define and implement the Region's yearly client development action plan in alignment with the Regional AVP's vision and priorities
• Partner with Boutique Directors and Sales Managers to develop store-level client development strategies
• Set annual client KPIs and define actionable plans to achieve them
• Collaborate with the Corporate CRM team to analyze the Region's client database and uncover growth opportunities
• Work with the Client insight team to generate client lists and analyze client-centric reports
• Recommend strategic clienteling actions based on data insights and performance trends
• Support the continuous training of Sales Associates to elevate client development skills
• Establish client objectives for different segments and track progression
• Assist in identifying and optimizing key client moments throughout the year to enhance engagement

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process:

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.

Richemont offers a generous compensation and benefits package for eligible employees.

Expected Salary Range-$120k-$125k/ yearly

This role is eligible for a yearly bonus.