Manager - AI-Enabled Process Transformation - Vertex : Job Details

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Manager - AI-Enabled Process Transformation page is loadedManager - AI-Enabled Process TransformationApply locations Remote - PA time type Full time posted on Posted 2 Days Ago job requisition id JR102144

Job Description:

We're looking for a Manager - AI-Enabled Process Transformation to reimagine how our business runs by integrating AI and automation into core processes. In this role, you'll identify high-impact opportunities, redesign workflows for scalability and resilience, and partner across technology and business teams to drive measurable results. You'll serve as a trusted advisor on process transformation, foster cross-functional collaboration, and guide a team of experts to deliver continuous improvement. This is a chance to shape enterprise-wide change and put AI at the heart of how we work.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Process Strategy & Redesign
  • Lead enterprise-wide efforts to reimagine and redesign business processes for AI integration and automation.
  • Identify high-impact opportunities for process optimization that align with strategic goals and enterprise architecture.
  • Develop and maintain a portfolio of reengineering initiatives with clear value realization metrics.
• AI Integration & Enablement
  • Partner with data science, engineering, and IT teams to embed AI capabilities into redesigned workflows.
  • Ensure that reengineered processes are scalable, resilient, and aligned with responsible AI principles.
  • Collaborate with the Readiness & Adoption and Workforce Transformation leads to support change management and user enablement.
• Operational Excellence & Innovation
  • Apply Lean, Six Sigma, and design thinking methodologies to drive continuous improvement.
  • Establish process documentation standards and governance for AI-enabled workflows.
  • Monitor performance of reengineered processes and iterate based on feedback and analytics.
• Cross-Functional Collaboration
  • Serve as a strategic advisor to business units on process transformation and automation.
  • Collaborate with Finance, Technology, Compliance, and Risk teams to ensure alignment with enterprise controls and investment priorities.
  • Represent the AI Hub in enterprise forums focused on operational transformation and digital innovation.

SUPERVISORY RESPONSIBILITIES:

• May lead a team of process analysts, automation specialists, and transformation consultants.
• Define team goals, performance metrics, and development plans aligned with enterprise AI strategy.
• Provide coaching, mentorship, and succession planning for process transformation talent.

KNOWLEDGE, SKILLS AND ABILITIES:

• Deep expertise in business process reengineering, operational excellence, and intelligent automation.

• Strong understanding of AI/ML technologies and their application in business workflows.

• Experience leading large-scale transformation initiatives in complex, matrixed organizations.

• Proficiency in process modeling tools, automation platforms (e.g., RPA), and performance analytics.

• Excellent communication and stakeholder engagement skills.

• Familiarity with enterprise architecture principles and change management practices.

EDUCATION AND TRAINING:

• Bachelor's degree required; Master's in Business, Engineering, or related field preferred.
• 10+ years of experience in process transformation, operations, or digital strategy roles.
• Certifications in Lean Six Sigma, BPM, or intelligent automation platforms are a plus.
• Experience in AI-driven transformation or enterprise technology programs is strongly preferred.

Pay Transparency Statement:

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.

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Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you'd like to view a copy of the company's affirmative action plan, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact 610-###-#### or [email protected] . This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.