Management Information System Analyst - OPTOMI : Job Details

Optomi, in partnership with a company focused on Improving the built environment by combining energy services with mechanical, electrical, and plumbing services, in search for a MIS Training and Support Analyst. This is a hybrid opportunity Monday – Thurs in office located in Charlotte, NC and Fridays remote. They are looking for a MIS Training and Support Analyst to help train employees, answer questions, troubleshoot and resolve problems related to their ERP . As well as document Standard Operating Procedures (SOP's) for ERP systems.

What the right candidate will enjoy!

The MIS Training & Support Analyst will be a key member of the team and support our new and existing partners as they navigate through use of our platform systems. This is an essential role on our training and support team and will work closely with system users, and our implementation, finance and accounting teams, to ensure a clean transition from legacy accounting systems to our new ERP (Viewpoint Spectrum) and field management system (BuildOps). They will lead the training of employees in accounting, operations and finance, while also assisting with supporting partners through our Jira ticketing system. This is an exciting opportunity to work with a dynamic group within a fast-growing company.

• SPI:
• We offer a very Competitive base pay depending on experience and qualifications plus performance-based bonus.
• Medical, Dental, Vision, Life and Disability Insurance
• 401k with 4% company match
• Unlimited PTO and paid holidays
• Hybrid remote- Monday through Thursday in office Friday remote.
• Opportunity for career advancement
• Paid parking
• Gym
• Stocked kitchen
• Brand new space!

What the right candidate will have:

• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Bachelor's Degree in Business Communications or related discipline, or equivalent experience in end-user support
• 1-3 years of experience
• Experience with Viewpoint Spectrum a PLUS (ERP System)
• Experience with JIRA a PLUS (Ticketing Support System)
• Ability to thrive in fast paced, dynamic environment
• Works independently and is a proactive problem solver
• Excellent communication skills
• Ability to interface at various levels within the organization
• Strong time management
• 10% - 15% travel to support partner onsite for go live training and transition
• Must be located in Charlotte, NC