Managed Account Coordinator - FedEx : Job Details

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Shift: Monday - Friday 8 AM-4:30 PM EST. Overview:To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PG - As). Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Prepare, analyze, and/or submit documentation to CBP and PG - As. Develop and maintain a strong relationship with customer's front-line personnel. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform route cause analysis as directed by the Account Administrator. Research and resolve customer billing issues. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. ...Coordinator, Account, Business Partner, Accounting, Customer