Major Customer Success Mgr - Windstream : Job Details

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

About Us :

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

What You'll Do :

The Enterprise Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in Windstream.

• Proactively engage customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs.
• Orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise.
• Execute customer check-in schedules to ensure the right solutions are top of mind Collaborate with Sales Executives on defining the strategy and vision for key customers
• Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction
• Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer.
• Partner with Elite Care and Service Delivery to prioritize issues.
• Address the root cause of problems to improve the customer experience.

Do You Have :

• Customer relationship skills and a solution focus.
• Experience in expanding adoption at enterprise customers.
• Understanding of value drivers in recurring revenue business models.
• Understanding of the SD-WAN and UCaaS product suites.
• Technical ability to speak to customers.
• Cross-disciplinary collaboration skills.
• College degree and 5+ years related experience; or 9+ years professional level related experience; or an equivalent combination of education and professional related experience.

The starting compensation range for this job is $54,200 to $65,000.

Physical Tasks - Standing Occasionally : 0-33% | Walking Occasionally : 0-33% |Sitting and Stationary : Continuously : 67-100% | Bending : Occasionally : 0-33% | Crouching : Occasionally : 0-33% | Carrying : Occasionally : 0-33% | Reaching : Occasionally : 0-33% |Lifting -Lowering >

1-15 lbs : Occasionally : 0-33% | Repetitive Hand Action : Medium Dexterity : Continuously : 67-100% | Fine Manipulating : Frequently : 34-66%

Audio Visual Needs - Hearing : Continuously : 67-100%| Near Vision : Continuously : 67-100% | Far Vision : Occasionally : 0-33% | Peripheral Vision : Occasionally : 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

Our Benefits :

• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens : Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Windstream's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements.