Mailing Operations Support - Tempus Unlimited : Job Details

Position Title: Mailing Operations Support Location: Tempus Corporate Headquarters, Stoughton, Massachusetts, United States of America Requisition Number: Req #197 Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Mailing Operations Support position plays a key role in managing the daily flow of mail and packages throughout the organization. Associates may be assigned to focus on incoming mail, outgoing mail coordination, or managing mailing-related requests. This position ensures timely and accurate mail handling, supports communication through designated platforms, and helps maintain efficient mailing operations.

• In person position
• Monday - Friday, 8:30am - 4:30pm
• 35 hours a work week, Full time
• Stoughton office location
• Mailing department experience preferred

Essential Duties

Incoming Mail Support

• Receive, sort, and date-stamp incoming mail and packages.
• Identify and document returned mail in accordance with departmental procedures.
• Route returned items to the appropriate contact or department for further handling.
• Scan and electronically route documents to the appropriate department inboxes.
• Deliver sorted mail and packages throughout the office in a timely and organized manner.

Scanning Support

• Operate scanning equipment to digitize incoming mail.
• Assist with department-level scanning tasks and larger scanning projects.

Outgoing Mail Support

• Facilitate outgoing mail operations in collaboration with Mailing Assistants.
• Assist with reviewing, assembling, and preparing mail packets for postage and distribution.
• Ensure outgoing mail is prepared in accordance with mailing type, urgency, and departmental procedures.
• Track outgoing mail volumes and contribute to the execution of special mailings or projects.

Request and Communication Management

• Respond to mailing-related inquiries submitted through the Communication module or email.
• Route or escalate requests as needed and follow up to ensure completion/resolution.

Equipment Operation and Maintenance

• Operate mailroom equipment such as scanners, postage meters, openers, and carts.
• Perform routine maintenance tasks and report equipment issues to the supervisor.

Team Collaboration and Communication

• Assist colleagues during high-volume periods or special assignments.
• Stay familiar with office and department locations for accurate mail delivery.
• Communicate any delivery issues or mail concerns clearly and promptly.

Confidentiality and Compliance

• Handle all mail and materials with discretion, ensuring compliance with privacy protocols and USPS regulations.
• Adhere to departmental procedures and organizational standards.

Additional Responsibilities

• Complete other duties as assigned by the Supervisor Mailing Operations.

Competencies

• Accuracy & attention to detail
• Time management
• Reliability and consistency
• Confidentiality & compliance
• Team collaboration
• Clear communication
• Tech adaptability
• Initiative & follow-through

Education

• High School diploma or equivalent preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel to company sites or conferences as required.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Referral bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Associate Job Function: Non-Supervisor Hourly Hiring Rate: 20 USD Travel Required: Yes

Compensation details: 20-20

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