Lockbox Processing Site Manager - ZipRecruiter : Job Details
Lockbox Processing Site Manager
ZipRecruiterJob Location : Los Angeles,CA, USA
We have an excellent opportunity for an experienced Site Manager to come grow with our team in Los Angeles, CA!
We offer a competitive benefits package including paid time off, holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts, and a 401K with company match.
What you will do:We are seeking a high-energy, metrics-driven Site Manager to oversee Lockbox operations in Los Angeles, CA. This role is ideal for leaders from fast-paced environments who excel at managing high-volume workflows, meeting SLAs, and optimizing staffing.
No prior Lockbox experience? No problem—we'll train you! We're looking for leaders with a strong aptitude for process management, problem-solving, and team motivation to ensure efficiency, accuracy, and compliance in our financial transaction processing environment.
Key Responsibilities:- Lead and optimize a high-volume processing operation, ensuring strict adherence to SLAs and quality metrics.
- Manage workflows, staffing, and machine utilization to support a 24-hour operational schedule.
- Use real-time metrics and reporting to drive performance improvements and meet production targets.
- Implement continuous improvement initiatives to increase efficiency and reduce errors.
- Manage a team in a fast-paced environment, ensuring productivity and employee engagement.
- Train, coach, and mentor employees to meet performance expectations.
- Optimize staffing models, including weekend shifts, to align with volume demands.
- Create a supportive, results-driven work culture that promotes accountability and teamwork.
- Identify and resolve operational challenges using data-driven decision-making.
- Work closely with internal teams and external stakeholders to streamline processes.
- Address and resolve performance gaps, bottlenecks, and process inefficiencies.
- Ensure all processing activities comply with industry regulations and security standards.
- Conduct regular audits and implement corrective actions where necessary.
- Experience leading teams in high-volume, fast-paced environments
- Strong ability to use data and metrics to drive operational success
- Experience managing schedules, SLAs, and efficiency targets.
- Comfortable with standing, walking, and engaging in hands-on management throughout the day.
- Quick learner with a strong aptitude for picking up new processes and technologies.
A leadership role in a growing, mission-critical financial operations environment.Competitive salary, benefits, and career advancement opportunities.
If you're a data-driven leader with a passion for process efficiency and team performance, we want to hear from you!
Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range: $120,000—$160,000 USD
What We Offer- Career Growth: An opportunity to learn new skills or use a variety of them that may lead to other career opportunities!
- Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: Recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
SPS is an award-winning employer offering outsourcing solutions leveraging Intelligent Automation (AI & Robotic Process Automation) in over 22 countries.
Our North American services include Mailroom Management (physical and digital), Office Services, Document Processing, serving sectors like banking, insurance, legal, higher education, advertising, and Fortune 500 companies.
We are committed to delivering high-quality outsourcing experiences and providing our employees with challenging career opportunities and professional development.
SPS embraces diversity and promotes a culture of access, equity, and inclusion.
We provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or reproductive health choices.
To view our privacy policy, click here.
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