LOBBY GUEST RELATIONS OFFICER - Compass Group : Job Details

LOBBY GUEST RELATIONS OFFICERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $31.25 / hour What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job SummaryGuest Relations Officer (GRO) is at the forefront of customer service. Associates must provide a lasting first impression by greeting all guests with warmth and sincerity upon their arrival. The position must ensure that guests are impressed from the moment they enter the building, while being escorted to their destination, and during departure. Essential Duties and Responsibilities:Demonstrate a true passion for customer service with a commitment to go above and beyond meeting guest expectations on a daily basisProvide a prompt and courteous welcome to all guests upon their arrivalMaintain a friendly smile, positive guest relations, and a generous manner while receiving all guests; use surnames when obtainedEasily adapt to technical program for entering visitors into system to create visitors passesReview visitors list daily, and adjust as required to ensure accuracyBe actively engaged with guests, identifying their needs, aiming to exceed expectations at every opportunityEscort guests to their destination as requiredHandle all communication with professionalism, ensuring that information is gathered accuratelyExemplify a positive can do attitude with all guests and MS clientsWork effectively as a team with fellow colleagues/vendor teams taking ownership and responsibility of tasksRespond positively during unanticipated changing business priorities jumping in to assist as neededEnsure that service levels are maintained during peak periodsCheck Concierge Lobby Desk area in morning/evening for maintenance issues that require attention -- light bulb replacement, spillages, phone/pc issues, and report as requiredReview visitors schedule and flag all large groups that are expected to arriveWork efficiently with Security personnel as required and familiarize security protocols in terms of visitor management and emergency proceduresConcierge Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspaceAnticipate guest and property client needs and follow up to consistently exceed client expectationsMeet the demands of a fast-paced environment by using good judgment when dealing with guests and clientsBe familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as requiredRemain committed to consistently provide a first-class Concierge Service environment Preferred Qualifications:Previous Corporate/Hotel Hospitality experience in rooms division and/or guest servicesSolid understanding of basic Front Office procedures to be able to easily assist guests and clients with questions or concernsAbility to work well under pressure, dealing with many guest requests and questions within a short period of timeStrong organizational and technical skills with ability to prioritize and multi-task in a fast paced environmentAbility to handle stressful situations, while maintaining a calm and welcoming demeanorMust be able to work a flexible schedule and willingness to work evenings and weekendsAssociates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a mustFlexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations1-5 years related experience; CPR certification a plusApply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1301517Flik Hospitality GroupJEANNE M LANE[[req_classification]]