Lobby Ambassador for Luxury Condominium in Downtown Miami - Waccamaw Management Llc : Job Details

Join to apply for the Lobby Ambassador for Luxury Condominium in Downtown Miami role at Waccamaw Management, LLC

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with education, expertise, and innovation. For more than 43 years, Associa has provided positive impact and value to communities. Visit www.associaonline.com for more information.

The Front Desk Agent should be well-mannered and discreet. Responsibilities include greeting visitors, verifying access to units, and acting as the gatekeeper of the residences. The role requires customer service experience, positive interaction with residents and visitors, and initiative in supporting residents. Additional duties include building patrol and package handling.

• Greeting vendors, residents, and guests.
• Coordinating deliveries of packages, flowers, and food.
• Monitoring security cameras and building exterior doors.
• Controlling guest and vendor access to residential floors.
• Collaborating with building staff to meet residents' needs.
• Reviewing front desk procedures and facilitating communication among staff and residents.
• Maintaining a professional and clean environment.
• Following safety and security policies.
• Handling emergency situations calmly and effectively.
• Answering phones professionally.
• Performing other duties as assigned.

Essential:

• High school diploma or equivalent.
• Basic arithmetic skills.
• Fluency in English (verbal and non-verbal).
• Clear communication skills.
• Attention to detail, organization, and ability to work independently.
• Ability to maintain confidentiality.
• Proficiency with property management systems and computers.

Desirable:

• Some college or hospitality training.
• Previous front desk experience.

Job Type: Full-time

Experience: Customer Service (2+ years preferred), Spa (preferred)

Education: High school required

Languages: English required; Spanish, Russian, Portuguese preferred

We are an equal opportunity employer and value diversity.

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Business Consulting and Services

This job is active and accepting applications.