Lift Operations Supervisor - Omni Hotels : Job Details

LocationOmni Mount Washington Resort & SpaAs grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delightsevery sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.Job DescriptionLift Operations Supervisor is a full time year round position that supervises the daily schedule of lift operators on all chairlifts at Bretton Woods. A successful candidate will have strong organizational skills, the ability to manage a very diverse group of associates and provide leadership to ensure a high level of engagement and guest satisfaction. The Lift Operations Supervisor may spend considerable time as an operator at a lift and training new operators.ResponsibilitiesWinter* Hiring, training and supervising the team of lift operators.* Training the team of lift operators to the highest standards of guest engagement and safety.* Generating weekly schedules to provide coverage at all open lifts.* Monitoring labor reports and ensuring schedule fits into forecasted budget.* Setting up daily assignments to ensure effective coverage at each open lift.* Making rounds during the day to monitor lift operator performance.* Crowd control/corral set up and tear down.* Provide lift operators with the tools and equipment they need to be successful.* Snow removal at top and bottom of lift.* Giving breaks during the work day.* Assisting as needed with ticket checking.* Responsible for maintaining and filing daily lift logs and training checklists.* Work closely with Mountain Operations team to coordinate grooming, snow removal or snowmaking needs at each lift.* Work directly with Lift Maintenance team to provide required training and effective start-up and shut-down procedures.Summer* Working as one of the scheduled operators at the Gondola.* Preoperational inspection and end of day shut down.* Training and scheduling for gondola operators.* Daily cleaning and inspection of cabins.* Daily operational inspection of lift terminals.* Light maintenance/carpentry/ painting and cleaning at other lifts.Off Season* Intensive deep cleaning of top and bottom terminals.* Painting/ light carpentry.* Top station operator for maintenance work.Qualifications* Must be at least 18 years of age.* Previous supervisory experience, preferably in the ski industry.* Must be able to work night shifts during summer season.* Previous experience working in lift operations is preferred.* Energetic and outgoing to set an example for other operators.* Ability to engage with guests and provide them with information about the Resort and local area.Omni Hotels and Resorts is an equal opportunity employer.