Library Systems IT Administrator - Brigham Young University Hawaii : Job Details

Job Summary

The Library Systems IT Administrator is responsible for maintaining, supporting, and enhancing the technological infrastructure of the library to ensure efficient and seamless access to digital and physical resources. This position acts as a technical liaison between the library, campus IT services, vendors, and library users. This role requires strong skills in systems administration, communication, and collaborative problem-solving, with a focus on service excellence and proactive system management.

Primary Responsibilities

Systems Support and Maintenance

• Administer and monitor the integrated library system (OCLC WMS), discovery services (EBSCO EDS), link resolvers (SFX), proxy authentication (EZproxy), and other library systems.
• Coordinate system upgrades, patches, migrations, and configurations in collaboration with campus OIT and vendors.
• Troubleshoot system issues; identify indexing, access, or authentication problems; communicate resolutions and workarounds clearly with relevant library staff.
• Maintain system logs, service documentation, and troubleshooting records for transparency and efficiency.

Digital Access and Resource Management

• Ensure seamless access to digital resources through timely setup and maintenance of access points, metadata (MARC/Kbart), and proxy configurations.
• Collaborate with acquisitions and subject librarians to assess and maintain access to licensed content.
• Evaluate usage statistics and assist in budget recommendations for electronic resources.
• Coordinate trial subscriptions and interface with vendors to negotiate licenses and resolve technical issues.

Library Technology and Infrastructure

• Manage the BYUH Library website and its integration with university branding and accessibility standards.
• Support and maintain digitization tools, scanning and imaging systems, and digital preservation infrastructure in collaboration with archives and faculty.
• Lead the implementation and support of institutional repositories (e.g., Digital Commons) and local digital collections.

User Training and Documentation

• Provide training and documentation to library personnel on new technologies, system features, and procedures.
• Serve as a resource for troubleshooting and assisting library staff inquiries about digital tools and access.

Project Management and Collaboration

• Work closely with library leadership, acquisitions, technical services, and university IT to prioritize system improvements and ensure aligned service goals.
• Coordinate projects such as new software deployments, digital initiatives, and technology enhancements.

Supervision and Vendor Relations

• Supervise student assistants supporting systems and digital projects.
• Serve as the primary liaison with vendors for system performance, access issues, and product implementation.

Continuous Improvement and Innovation

• Research and recommend emerging technologies, AI integrations, and standards to support library innovation and user experience.
• Develop transparent processes for testing, reporting, and resolving system issues proactively.

Minimum Qualification and Experience Requirements

• A bachelor's degree is required or an equivalent combination of education and experience from which comparable knowledge and abilities have been acquired. Master's degree preferred.
• 3–5 years of relevant professional experience in library systems or IT systems support, preferably in an academic or library setting.

Skills

• Strong understanding of integrated library systems (e.g., OCLC WMS), authentication systems (EZproxy, SSO), and web technologies.
• Experience with troubleshooting access to electronic resources and communicating effectively with non-technical users.
• Demonstrate organizational skills, initiative, and attention to detail.
• Familiarity with academic library operations, standards (MARC, KBART), and tools such as ILLiad, Springshare, Digital Commons, and Ex Libris SFX.
• Experience with digital repository platforms and managing websites.
• Familiarity with accessibility standards and usability principles.
• Experience with successful collaboration as this position requires regular interaction with library staff, campus IT, vendors, and faculty.
• Ability to manage digital and physical technologies as some work may involve lifting equipment or troubleshooting hardware.

Benefits

• 401(k) Matching
• Tuition Benefits for Employee and Qualified Dependents
• Medical and Dental
• Short- and Long-term Disability Benefits
• Paid Parental and Maternity Leave
• Relocation Package

Approximate starting salary: $73,000 – $86,000. The wage offered could be above or below range based on education and experience as it relates to the job description.

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church's Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.#J-18808-Ljbffr