Library Senior Information Assistant - Minnesota Staffing : Job Details

The Library Senior Information Assistant will engage the community by providing exceptional customer service while assisting the public in the use of the Library. This includes managing customer accounts, retrieving library materials, checking items in and out, offering assistance and instruction on equipment and technology and managing workflow to accomplish duties in an efficient and responsive manner. This position requires regular evening and weekend shifts and involves a significant amount of physical activity. The Library Senior Information Assistant works under the supervision of a Circulation Services Supervisor and Branch Manager. This position may include day, evening and weekend hours. There is currently 1 opening for a full-time position at the Wescott Library.

This list of eligible candidates may be used to fill current and future Senior Information Assistant openings for a period of up to 3 months.

Dakota County is Minnesotas third largest county and home to more than 400,000 residents. Our motto is Be More and we strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation. Dakota County Librarys mission is to cultivate community, creativity and learning. Our goal is to provide positive, welcoming, and inclusive experiences for our customers and employees. Our work environments are places where differences are valued and accepted, and respect and personal growth are expected. We are committed to dismantling institutional racism and other forms of oppression. We seek individuals who are eager to build a culture of belonging and a more equitable world.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the positions management approved work schedule is required for all positions.

Duties 1-5 are essential functions.

Knowledge, Skills & Abilities and Work Environment

Knowledge of email, word processing programs and other software used in Library

Knowledge of basic math

Strong interpersonal, oral and written communication skills

Strong customer experience/engagement skills

Ability to demonstrate creativity, flexibility, and initiative in accommodating customer and staff needs

Ability to adapt to a rapidly changing work environment

Ability to meet deadlines

Ability to complete detailed work accurately and efficiently

Ability to operate personal computers and other office equipment

Ability to alphabetize and file

Ability to push/pull heavy book carts and lift/move boxes

Ability to provide explanation and instruction on library equipment and technology

Ability to work with diverse customers from numerous cultural backgrounds

Willingness to maintain flexibility in schedule and assignments

Ability to apply Dakota County Library values of diversity, equity, and inclusion to the work of this role

Work Environment

Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, photocopier and printers. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force to up 50 pounds. Frequent standing, bending, twisting, stretching, crouching, reaching (forward and overhead) and grasping. Frequent wrist and finger manipulation due to high concentration of book handling and computer work. The successful candidate will complete a physical exam as part of the preemployment process.

Dakota County is committed to creating a diverse workforce and welcomes qualified applicants without regard to race, color, creed, ethnicity, religion, sex, gender, gender identity or expression, marital status, status with regard to public assistance, familial status, national origin, genetics, disability, or age.

Benefits

Comprehensive and affordable medical, dental, vision, and other benefits

Excellent work-life balance

Generous paid time off (accrual rate starts at four weeks per year)

Eleven paid holidays each year and one floating holiday

Pension with a generous employer contribution

Employee Resource Groups

Learning and development opportunities

Selection Process

You submit an online application that includes supplemental questions

We assign you a score based on your qualifications

Top scoring candidates are referred to the hiring manager for interview consideration

We conduct background and reference checks before hiring