Library Information Systems Manager - City of Grand Rapids MI : Job Details

Salary: $81,359.00 - $103,870.00 AnnuallyLocation : Grand Rapids, MIJob Type: PermanentJob Number: 973-0825Department: LibraryOpening Date: 08/01/2025Closing Date: 8/31/2025 11:59 PM Eastern Nature of WorkThe Grand Rapids Public Library (GRPL) seeks a dynamic Library Information Systems Manager to lead its technology operations. This role oversees all Library systems, software, and technology infrastructure-ensuring alignment with the needs of patrons and staff. Responsibilities include managing acquisitions, functionality, training, and strategic planning to support the library's purpose to reflect and connect our community to trusted resources and each other.The Library Information Systems Manager supervises the Information Systems Department, reports to the Deputy Director, and participates on the Executive and Management Teams, contributing to organizational strategy and service delivery.Examples of work:

• Department Management: Leads and evaluates IS Department staff; responsible for hiring, training, performance management, and scheduling; recommends updates to job roles to reflect evolving technology needs.
• Strategic Planning & Budgeting: Develops and executes a library-wide technology strategy to meet current and future needs; stays informed on industry trends to inform equipment procurement and budgeting decisions.
• Technology Implementation & Support: Leads cross-departmental implementation, maintenance, and user experience enhancements of all library systems; serves as technical lead and escalation point for troubleshooting system issues, ensures secure, documented, and efficient IT operations; manages IT projects, RFPs, vendor relationships, purchases, contracts, and budgets; collaborates with staff to deliver technology training and support that improves service delivery.
• Project Management: Organizes resources and timelines to deliver project outcomes. Effectively sets agendas and leads meetings with all stakeholders.
• Communication: Translates technical concepts for non-technical audiences; documents processes clearly. Communicates changes, outages, upgrades, etc in a timely and accessible manner
• Customer Service: Sets and upholds technology support standards for staff and patrons.
• Decision-Making: Balances cost, benefit, and strategic priorities in technology decisions.
• Other duties as assigned.

Minimum Training and Experience Required:

• Bachelor's degree in Computer Science or related field
• Minimum 2 years of IS/IT supervisory experience, preferably in the public sector-or equivalent combination of training and experience
• CNE (Certified Network Engineer) or CCNA (Cisco Certified Network Administrator)

Preferred:

• Ability to communicate effectively in Spanish

Other Necessary Qualifications Abilities

• Install and maintain hardware/software systems and related equipment
• Train staff in technology use
• Apply emerging tech trends to a library setting
• Maintain composure and sound judgment in a dynamic environment
• Establish and maintain positive working relationships with coworkers, vendors, professional associates, and the public
• Make decisions in accordance with rules, regulations, and departmental practices and expectations
• Communicate effectively and professionally with diverse groups both verbally and in writing
• Lift up to 50 pounds and set up computer equipment
• Manage departmental budgeting and procurement

Technical Knowledge

• Linux server administration (Ubuntu, Debian)
• Windows and macOS client systems
• Apache, MySQL, PostgreSQL, Google Workspace, WordPress, AppSheet
• Web and scripting languages (SQL, AppsScript/JavaScript, PHP, HTML, CSS, Perl)
• Evergreen ILS or similar systems (preferred)
• Networking protocols, firewalls, VPNs, wireless systems (Cisco preferred)
• VoIP systems, preferably Asterisk

Other Information Please note the following:

• A cover letter is required
  • Applicants should attach a cover letter in PDF format that describes their interest in the position, their interest in working at GRPL, and how these interests connect with personal or professional goals
• All communication regarding this position will be done via email; it is your responsibility to ensure that your email address is up-to-date on your account profile
• To be eligible for this position, you must apply through the

Please visit thefor a list of other open positions at Grand Rapids Public Library.All inquiries related to this posting should be directed to:Grand Rapids Public Library111 Library St NEGrand Rapids, MI 49503616-###-#### | GRPL proudly promotes diversity and inclusion in employment, and strives to maintain a workplace culture where respect and positive recognition of differences are cultivated.Grand Rapids Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, veteran status, disability, height, weight, familial status, marital status, or any other characteristic protected by applicable law. GRPL will make reasonable accommodations for employees and job applicants with disabilities.This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, transfer, training, promotion, discipline, termination, leaves of absence, compensation, and benefits, as well as work-related events and activities.GRPL | Full-time Employee Benefit Summary

• Comprehensive health care package including medical, dental, and vision
• Paid time off
  • Paid holidays
  • Floating holidays
  • Vacation
  • Sick leave
  • Personal time
  • Bereavement leave
  • Parental leave
  • Jury duty leave
• Retirement
  • 401a Retirement Plan
  • Health Care Savings Plan with defined contributions
  • 457 Deferred Compensation Plan
• Tuition reimbursement
• Professional development and membership reimbursement
• Employee Assistance Plan

01 Are you currently employed by GRPL?

• Yes
• No

02 Have you ever been employed at GRPL?

• Yes
• No

03 List all relatives employed at GRPL (enter None if you do not have any relatives working at GRPL). 04 What is your highest level of education?

• High school diploma/GED
• Some college
• Technical/vocational education or training
• Associates degree
• Bachelors degree
• Masters degree
• PhD or Doctorate

05 Do you have at least 2 years of IS/IT supervisory experience?

• Yes
• No

06 Briefly describe your management experience, particularly with regard to delivering feedback and contributing to a positive work environment. 07 This position may occasionally require you to work a shift at a different branch location. Would you be able to accommodate this requirement?

• Yes
• No

08 Have you worked with Evergreen ILS or another integrated library system?

• Yes
• No

09 Are you verbally fluent in Spanish?

• Yes
• No

10 In order for your application to be considered, a cover letter is required. Please indicate below whether you have attached a cover letter to your application.

• Yes, I have attached a cover letter
• No, I have not attached a cover letter

Required Question