Library Coordinator, Intermediate - Arizona Staffing : Job Details

Northern Arizona University

About the Department/College: Cline Library's User Services and Experience (USX) unit oversees the operations of the library's public services, spaces, and lending technologies and provides access and information services including circulation and front-line research support to the NAU community.

About the Position: The Library Coordinator, Intermediate (LCI) develops and coordinates a robust, comprehensive training and development program that promotes an engaged, productive, inclusive, and career-ready student workforce for the library's User Services & Experience (USX) unit. The LCI collaborates with unit staff to establish learning objectives and then uses learning technologies and strategies to develop learner-centered training to meet those objectives. The LCI supervises and coaches the library's diverse group of student employees and ensures student work meets high-quality standards. This is an in-person position based on the Flagstaff Mountain Campus. The position reports to the Head, USX, and works in partnership with the Libraries Assistant Manager. It actively contributes to programs and services provided at the AskUs! Desk, including frontline research support and circulation. In support of Cline Library's extended hours, the LCI oversees the library and library services during late-night hours. Current work hours are Sunday through Thursday from 5:00 PM to 2:00 AM during academic semesters (contingent on the library's hours of operation), with flexible hours during the summer and winter sessions.

Responsibilities Include:

• 45% - Academic/Programmatic: With Head, USX, and Libraries Assistant Manager, create, maintain, assess, and improve competency-based training for student employees that is delivered in the NAU learning management system. Collect and analyze data related to student training and development. Collaborate with Libraries Assistant Manager and student supervisors to address knowledge gaps. Maintain high level of awareness of library and university policies and interpret and enforce them to promote a safe working and learning environment. Provide detailed reports for building maintenance, safety, and security issues.
• 25% - Customer Service: Provide outstanding customer service to all library users at a very active AskUs! Desk offering user assistance, including check-out of library materials, equipment, spaces, and more.
• 5% - Research: Provide research and referral services in person, by phone, and via online chat. Work with colleagues in Research and Instruction Services to ensure research assistance is accurate and comprehensive.
• 5% - Other: Actively participate in achieving organizational priorities through cross-training in other library units. Participate in and contribute positively to library-wide planning and initiatives. Sustain flexibility in work schedule to accommodate shifting priorities of the unit. Perform other duties as assigned.

Minimum Qualifications: Bachelor's degree in related field. 2 years of relevant experience. A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications: Experience using a learning management systems and or developing online training or instruction. Experience supervising, leading, and/or evaluating the work of others. Experience working in access and information services in an academic library.

Knowledge, Skills, & Abilities: Knowledge of outstanding customer service practices in a user-centered environment. Effectively train and coordinate the work of others. Use of library-specific tools including online resources, instant messaging (chat), library service platforms such as Ex Libris Alma/Primo, and scheduling tools. Use of critical thinking and possession of the ability to work under pressure to effectively communicate with users during difficult transactions. Work productively and flexibly both independently and in teams. Communicate and work effectively and collegially with people from a diverse and inclusive community.

Compensation: Budgeted salary is $44,422. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check: Northern Arizona University requires satisfactory results for the following: a criminal background check.