Library Clerk - County of Santa Clara CA : Job Details

Salary : $63,021.92 - $75,834.72 Annually Location : Throughout the County of Santa Clara, CA Job Type: Full-Time/Part-Time Job Number: 25-E54-A Department: County Library Opening Date: 07/28/2025 Closing Date: 8/10/2025 11:59 PM Pacific Bargaining Unit: 02 Description Under general supervision, to serve library patrons, assist the public, and perform a variety of routine manual and moderately difficult clerical circulation duties involving library books, materials, and equipment in a Community Library. The County Library is currently recruiting for one (1) part-time Library Clerk position. The list established from this recruitment may be used for future full-time and part-time vacant positions throughout the county. NOTE: Candidates who meet the employment standards will be invited to take the online written examination tentatively scheduled for the week of September 1st. Typical Tasks

• Promotes a positive image of the library in the community by providing prompt, accurate, and courteous patron assistance;
• Assists library patrons by checking books and other materials in and out by using a library computer application to enter, query, and retrieve information;
• Registers library patrons, issues library cards, and maintains patron records while exercising confidentiality;
• Promotes the library's programs and services in contacts with patrons;
• Searches for patron account exceptions and delinquencies and locates and resolves computerized circulation problems related to these functions, which include partial returns, claims returns, damaged items, and may include waiving fees;
• Answers routine questions and assists patrons in the use of library facilities, including on-line services;
• Interprets circulation policies and procedures to the public;
• Searches shelves for reserved, claims returned, or lost books;
• Notifies patrons of overdue materials, resolves disputes on accounts, accepts and accounts for payment of overdue fines, adjusts accounts when warranted, and operates cash register;
• Handles routine patron problems and may refer complex problems to a higher-level Senior Library Clerk or supervisor if necessary;
• Computes proper fees, accepts payments, and issues receipts; maintains cash accountability procedures and balances cash drawer;
• May run computerized reports;
• Processes intra-system and inter-library loans and in-house reserves by searching shelves, filling reserves, organizing and routing materials to appropriate destination, and tracing items not found;
• May be assigned specialized projects; e.g., periodical processing, delinquent accounts, materials shipment and processing, discards, in-house cataloguing for corrections, addition of materials into the library system, and ordering and inventorying supplies;
• May be responsible for opening and closing circulation duties;
• May have in charge responsibility related to the library circulation duties, in the absence of senior personnel;
• May assist in training pages, volunteers, and other staff when needed on a shift or in the absence of a Senior Library Clerk or supervisor;

When assigned to passport services:

• Accepts, reviews, and processes applications for passports by examining for accuracy and compliance to form;
• Verifies proof of citizenship and identity;
• Administers oath;
• Executes certification;
• Collects appropriate fees and submits funds and/or documents to Federal agencies for final processing.
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Employment Standards Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities: Training and Experience Note: The knowledge and abilities required to perform this function are attained through training and experience equivalent to graduation from high school, and One (1) year of full-time work experience comparable to Library Circulation Aide or higher library clerical classification in the County of Santa Clara. Special requirements when assigned to passport functions, must:

• Be at least 18 years of age;
• Be a U.S. citizen or U.S. national;
• Not be on parole or probation related to any Federal, State, or local felony or misdemeanor related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust);
• Not be presently under indictment for any Federal, State, or local felony or misdemeanor related to breach of trust or moral turpitude;
• Be free of any Federal, State, or local felony convictions or misdemeanor convictions related to break of trust or moral turpitude;
• Some positions may require LiveScan screening as part of the background check process.

Knowledge of:

• Filing and shelving materials, use of on-line catalogues and other computerized library files, and basic familiarity with the Dewey Decimal Classification System;
• Development and practices of an automated library circulation system similar to that of the County of Santa Clara;
• Library procedures, practices, and terminology;
• Library accounting procedures;
• Library circulation processes and public services;
• Modern clerical office procedures, equipment, and recordkeeping practices;
• Basic mathematics to perform simple calculations;
• Correct usage of oral and written English, alphabetical and numerical filing systems, indexing and filing methods;
• Basic computer use;
• Best practices in customer service;
• Some positions require knowledge of passport functions and statutes.

Ability to:

• Handle cash rapidly and accurately;
• Locate and resolve computerized circulation problems within established guidelines;
• Handle routine patron issues;
• Generate computerized statistical reports and assure reports are resolved properly;
• Store, retrieve, and purge information inmanual and computerized environments;
• Assist and guide library pages, volunteers, and other staff with routine library procedures;
• Exercise independent and sound judgment when assisting the publicand handle sensitive issues with discretion;
• Calculate fees, receive payment, input into computer system, and perform preliminary reconciliation of cash and checks to receipts;
• Serve the public tactfully and courteously, interact with a wide range of culturally diverse patrons, maintain effective and harmonious patron/public relations, and promote library services and programs;
• Promote a positive image of the library to the community and foster good public relations;
• Understand library clerical and circulation procedures, practices, and policies, including the use of computers and library circulation system and spreadsheets;
• Read, understand and follow a variety of written and oral directions and perform routine clerical work with frequent changes in schedules and priorities;
• Demonstrate an interest in library materials and an aptitude for library work;
• Communicate effectively, both orally and in writing, with public and staff, and explain instructions, directives, policies, and procedures;
• Compile, check, and verify data for accuracy and completeness;
• Operate office and library equipment, including telephone system;
• Perform general clerical and simple accounting tasks;
• Take initiative, work independently, and multi-task within established guidelines.

Physical Requirements

• Lift and carry up to 30 pounds;
• Perform physically demanding work; stoop, bend, push, and stand for long periods of time;
• Willingness to work nights and weekends, as required.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification. In addition to the amazing perks above, the County also offers the additional benefits below. Retirement Benefits The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being. Health Flexible Spending Account The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA. Dependent Care Assistance Program (DCAP) The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000. Life and AD&D The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most. Employee Assistance Program (EAP) The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support. Employee Wellness The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey. Education Reimbursement A generous program is available, including Education Reimbursement for employees seeking additional training and professional development. NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts. Click here to access all Memoranda of Understanding and most recent Summary of Changes. 01 (REQUIRED) Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of see resume or see application will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer: a) Employer name(s) b) Job title(s) c) Start/end dates of employment d) Total hours worked per week e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02 Did you separate from the County through the 2020 Voluntary Separation Incentive Program (VSIP)?

• Yes
• No

03 What is the highest level of education you have completed?

• None
• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree

04 How many years of experience do you have comparable to a Library Circulation Aide or higher library clerical classification in the County of Santa Clara? View Library Circulation Aide job specification here:

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

05 Please describe your experience comparable to a Library Circulation Aide or higher library clerical classification in the County of Santa Clara. Responses must include the following required information: - Your job title(s) - Start/end date(s) - Hours worked per week - Detailed description of tasks performed. If none, type N/A. View Library Circulation Aide job specification here: 06 Are you willing to work on a part-time basis?

• Yes
• No

07 Evening and weekend work is required. Additionally, part-time schedules are 4 - 5 hours a day, 4 - 5 days a week. Do you understand this and are able to meet this availability?

• Yes
• No

08 Please complete this survey carefully. Your indicated responses will determine whether or not you will be referred for a specific position (i.e., geographical location). Please place a mark next to the location(s) in which you would be willing to work.

• Bookmobile
• Campbell Library
• Cupertino Library
• Gilroy Library
• Los Altos Library
• Milpitas Library
• Morgan Hill Library
• Saratoga Library
• Woodland Library in Los Altos
• Library Services and Support Center in Campbell

09 How did you find out about this job?

• Contacted by County Recruiter
• Virtual Job Fair
• In Person Job Fair
• In-Person Networking Professional Event
• Virtual Networking Event
• Community Event
• Glassdoor
• Governmentjobs.com
• Professional Association
• Search Engine (Google, Bing, online search, etc.)
• Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
• Contacted by a Recruitment Firm
• Handshake
• Student Career Center
• County Text Message
• County Career Newsletter
• Other (Specify in the next question)
• County Employee Referral
• County of Santa Clara Career Website
• County of Santa Clara Job Interests Email Notification
• Facebook
• Instagram
• LinkedIn
• Indeed

10 If you selected an event/fair or other in the question above, please specify. If not, type N/A. Required Question