Library Access Services Aide - Chatham University : Job Details

We value our talented employees and encourage you to grow professionally! If you see an open position that is right for you, we encourage you to apply!Position Description:As a Library Access Services Aide, you will staff the library desk, answer patron questions, and provide excellent customer service. You will also help maintain the organization of the library collection, work extensively with our library computer systems, assist with resource sharing (EZBorrow and ILLiad) duties, and undertake special projects as appropriate.Position Characteristics:Staff the library desk, answer patron questions in-person and by phone and email, and/or direct patrons to appropriate staff membersLearn and be able to explain all JKM Library policies and procedures that pertain to circulationCheck books, room keys, and other materials in and outShelve books, perform inventory on the library collection, and search for lost itemsAssist with resource sharing responsibilities, including processing incoming materials and shippingWork with library staff on additional special projects as neededLearning Outcomes:Define, develop, and apply principles of excellent customer serviceDemonstrate proficiency with library computer systems and the Dewey Decimal SystemDemonstrate problem solving ability and critical thinking skillsAvailability and Other Requirements:Evening and weekend hours are required.Be able to work 10 hours per week in-person in the library buildingAbility to lift, transport, sort, and shelve library materialsMust maintain patron confidentialityPreference is given to applicants with federal work study and flexible schedules.To apply for this position, please submit both a cover letter and resume. Here are a few helpful resources (these are just examples, no need to follow them exactly!) if you are new to writing these:Resume advice and examples: and letter advice/examples: of applicants to begin in August.All employees must first contact their current manager before applying for an Internal position.Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at: University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.