Level 1 Onsite & Remote Computer / Network Technician - RemoteWorks : Job Details

RemoteWorks is an established leader in the field of Managed Service Provisioning, with a specialized focus on Healthcare Information Management. We cater predominantly to large healthcare practices, medium-sized law firms, and other businesses across various sectors including agriculture. Our clients, many of whom we have partnered with for nearly two decades, trust us for our agility and efficiency, qualities that stem from our small yet highly skilled team of engineers. This experienced group has cultivated deep expertise in their domains over many years, making RemoteWorks a dependable choice for tech management. We recognize the significance of placing value on our team members, which reflects in our compensation practices; we firmly believe that building long-term working relationships with both employees and clients is paramount to our ongoing success.

• As a Level 1 Support Technician, provide onsite and remote user support.
• Demonstrate baseline computer knowledge and troubleshooting capabilities to manage user-related issues.
• Apply basic networking understanding, familiarity with Office365, and proficiency in installing software.
• Deliver strong customer service; engage in basic account and client relationship management.
• Assist higher-level engineers in their tasks, enabling learning and skill development from experienced colleagues.

Salary/Compensation: $3,500 - $4,000 per month plus commission