LensCrafters - Team Lead - Urgent Care - EssilorLuxottica : Job Details

LensCrafters - Team Lead - Urgent Care

EssilorLuxottica

Job Location : Grand Rapids,MI, USA

Posted on : 2025-08-05T07:43:03Z

Job Description :
Contract: ((cust_TypeOfContract)) Compensation: ((salaryMin)) If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & ViganĂ² and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. GENERAL FUNCTION The Urgent Care Lead creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Lab, if applicable
  • Custom fits glasses & precisely place prescription in lenses
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards & customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
While working in Retail
  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Proactive & solution driven, accurate execution & product knowledge
  • Assists customers with selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder
BASIC QUALIFICATIONS
  • HS diploma/GED
  • 1+ year experience
  • Strong optical & retail experience
  • Knowledge of current optical theory & merchandise
  • Strong communicator & listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem solving ability
  • Familiarity with cash register, computers & calculators
  • Leadership & training experience
  • Edging & mounting experience
  • Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • Eyewear Inspection Program Modules 1-6
  • Quality Manufacturing Program Certified
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise & lens options
Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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