LensCrafters - EyeCare Advisor - Luxottica Group : Job Details

The Eye. Care Advisor creates exceptional value in the lives of our customers by delivering the Lens. Crafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the stores key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together. MAJOR DUTIES & RESPONSIBILITIES Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products and services Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involvi...Advisor, Customer Service, Healthcare, Skills, Patient