Job Description: Required Skills, Experiences, Education and Competencies:
- Paralegal experience. Some college experience.
- Customer Service background.
- Proficiency with building, updating, and maintaining spreadsheets, and working efficiently in multiple databases.
- Timely management of casework, including proper documentation and case resolution.
- Responsible for the research/review of case information and document findings accurately.
- Responsible for making outreach to internal/external customers for case information and remaining professional at all times.
- May be required to use Excel to track actions on incoming/outgoing correspondence, both paper and electronic.
- Strong verbal and written communication skills, with the ability to send clear, concise emails and respond on time.
- Be flexible and adaptable to changing work demands/tasks.
- Organization and attention to detail are required.
- Utilize good time management, note-taking, email organization, and distribution skills.
- Timely and efficiently process and index documents.
- Attend staff meetings and participate in discussions.
- Required to maintain the confidentiality and security of documents.
- Miscellaneous tasks as required by the department.
- We prefer candidates with a legal background, but we will also consider candidates without one.
The hourly range for roles of this nature are $20.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.