Learning Specialist I - MAPFRE : Job Details

Supports the company's need to ensure newly hired and existing internal and vendor employees are properly and professionally trained in a variety of skills. Collaborates with enterprise business leaders and team members to identify and assess training needs. Designs, develops and implements engaging and effective learning solutions to expand individual and organizational skills, including e-learning programs. Works with management and business team members to develop and maintain knowledge bases that include reference materials, system procedures, and leader and instructional guides to ensure program integrity. Facilitates classroom and virtual learning activities and programs focused on technical systems, skill development, on-the-job employee coaching and customer-centric service related topics. Responsibilities: • Lead, facilitate, and deliver training through a variety of methodologies included but not limited to classroom sessions, Web-based instruction (Teams, WebEx and Zoom, etc.) remote and onsite coaching sessions, and on-the-job training. • Serve as program manager for assigned curriculum, ensuring content stays relevant, up-to-date and consistent with company business strategy and KPI goals. • Design and develop instructional curricula and courseware including but not limited to, instructor led training modules for onsite, remote and hybrid learning. • Conduct needs analysis/meetings to review skill gaps and training needs. • Develop strong relationships and rapport with business partners to assist with identifying customer centric related challenges and address performance situations requiring training. • Formulate outlines and determine instructional methods, such as individual training, group instruction, demonstrations, meetings, job aids, performance support tools, Webinars, and workshops or self-guided modules, including e-learning. • Assist in maintaining the integrity of the Learning Management System (LMS) by ensuring learning item descriptions and goals are detailed and accurate and learning transcripts are updated upon course completion. • Measure effectiveness of training programs and develop reports and program analysis as needed. • Provide strategic insight to leadership for continuous evolution of training programs. • Primary duty is the performance of work requiring advanced knowledge, predominantly intellectual in character and which requires the consistent exercise of discretion and judgment. • Adheres to company policies and procedures as outlined in the Human Resources Policy Guide and follows departmental and functional area standards, rules, guidelines, processes, and policies as identified by management. Level of oversight: Independent work under moderate to general supervision / general instructions on new work & projects Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience Experience: 2-4 years of experience or equivalent related knowledge At MAPFRE, our commitment to care is not just our purpose; it's the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts' #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. Thank you for considering MAPFRE Insurance as part of your career journey. We're proud to be rated A (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected]. We are proud to be an equal opportunity employer.