Learning Delivery Associate Director - West Markets - CenterWell Home Health : Job Details

Become a part of our caring community and help us put health firstJob Description SummaryThe Learning Delivery Associate Director is embedded in the PCO learning team as part of the learning delivery function. The learning delivery function is broadly responsible for the facilitation and support of all learning programs across the PCO.The Learning Delivery Associate Director has accountability for co-developing the overarching learning strategy with market-based dyad leadership (e.g. Market President, Chief Medical Officer) and PCO Learning team partners. The leader will have end-to-end responsibility for the facilitation and support of all standard and market-specific learning programs for PCO associates.

Main Responsibilities

• Forecast and align learning programs with market needs, considering factors such as languages and time zones; manage facilitator allocation, scheduling, and provide cost estimates for annual budget cycles.

• Oversee the coordination and communications of the training schedule and enrollment process for all learning programs; optimize the overall learning experience by maintain oversight of the enrollment, registration, and learner completion processes.

• Ensure that the delivery of learning programs adheres to standards, constantly seeking ways to enhance the learner experience.

• Deliver ad-hoc learning programs based on market-specific needs and feedback.

• Along with the rest of the Learning Delivery team, facilitate the delivery of learning programs, taking a lead role in senior-level programs as-needed.

• Develop proactive partnerships with market-based leadership dyads (e.g. Market President, Chief Medical Officer) providing information and support for all learning needs and strategy.

• Serve as point of intake for learning needs, facilitate recommended decisions, determine prioritization, and mobilize resources.

• Actively collaborate with the Learning Experience and Learning Design teams to localize, operationalize, and implement learning programs; contribute to revisions and continuous improvement of learning programs.

• Support creation and communication of reporting and analytics needs in collaboration with the Learning Experience team.

• Align with Merger and Acquisition and DeNovos key stakeholders to effectively maintain schedules and provide support plans.

Key Competencies

• Critical Thinking and Problem Solving: Problem solver with the ability to encourage others in collaborative problem solving; resolve issues and any other barriers to progress.

• Accountable: Meet clearly stated expectations and take responsibility for achieving results; as a shared service team member, your primary customer orientation will be to front-line staff and market-based leaders.

• People Leadership: Strong team leader that can motivate and coach a group of experienced facilitators, ensuring the delivery of the best learning experiences possible. Competent emotional intelligence is required in order to serve as an effective team leader.

• Relationship Management: Balance stakeholder needs and craft creative solutions that align with the interests of all involved parties; strong cultural awareness and skilled in navigating diverse markets.

• Communication and Influence: Proven ability to influence and communicate effectively with senior executives around learning and development strategies.

• Project and Portfolio Management: Strong organizational skills and experience in overseeing a portfolio of learning and development programs.

• Presentation Skills: Ability to breakdown complex ideas and present as appropriate to the target audience.

• Proficiency in Microsoft 365 suite of products including Word, Excel, Teams, Zoom and PowerPoint.

Reporting Relationships

This area is under the leadership of Humana's Primary Care Organization Learning Delivery Team.

Use your skills to make an impactAdditional Job Description

Requirements

• Bachelor's Degree or any equivalent combination of relevant education, skills, training, and experience.

• Minimum of five years direct people leadership experience.

• Minimum of five years healthcare operations experience

• Clinical workflow and policy procedure development experience

• In-depth experience with strategy & execution improving patient care, population health, and/or clinical operations.

• Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.

• Excellent qualitative and quantitative analytic skills, with the ability to ask the right question to attack the root causes of problems to be addressed.

• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes.

• Proficiency in the Microsoft 365 Suite, including Word, Excel, Teams, Zoom and PowerPoint

• Experience leading presentations and trainings that clearly explain complex ideas and technical subjects to non-technical audiences.

Preferred

• Value based care knowledge and experience strongly preferred

• EMR experience preferred

Additional Information

• Remote role

• States included in req are preferred

• Travel