Lead Technical Support/Developer - Salesforce/Certinia - International Catalyst Services, LLC : Job Details

Marsh is seeking candidates for the following position based in the Toronto office:

Lead Technical Support/Developer - Salesforce/Certinia

What can you expect?

• Support the design, implementation, and ongoing support of the platform.
• Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

What is in it for you?

• A company with a strong brand and strong results to match
• Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
• Sales Incentive Plan (SIP)
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and bonus potential), Full benefits package starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan) or TSFA (tax free savings account).
• Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan.
• Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and company holidays (with early dismissal).

We will rely on you to:

• Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
• Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
• Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
• Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
• Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
• Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
• Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
• Create and maintain reports and dashboards customizations.

What you need to have:

• Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
• Salesforce Admin and Platform App Builder Certifications required.
• Ability to apply best business practices for Salesforce/FinancialForce configuration changes.
• Experience working independently and collaboratively as part of a team.
• 3-5 years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.
• Strong proficiency in configuration setup. Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.

What makes you stand out?

• Certinia Certification
• Experience working in Agile methodology, applying Agile principles and practices.
• SQL scripting or similar scripting capabilities.
• Experience debugging Flows
• Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support.
• Ability to analyze data and business processes to provide insights and recommendations for improvement.