Lead Technical Account Manager - Relativity : Job Details

Join to apply for the Lead Technical Account Manager role at Relativity.

Get AI-powered advice on this job and more exclusive features.

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of this team, the Lead Technical Account Manager (TAM) works proactively with customers to ensure strong outcomes with key projects, goals, and KPIs.

The TAM develops account strategies to leverage the Relativity platform effectively, performs ongoing technical oversight, and manages the technical relationship with customers. This role requires working cross-functionally and applying critical thinking to solve problems and guide internal stakeholders.

This position requires prior Relativity experience.

• Develop a deep understanding of projects impacting your service area to minimize service impact.
• Guide the resolution of critical customer incidents.
• Lead technical success plans to ensure positive customer experiences using Relativity.
• Ensure service quality, capacity planning, and future demand are well-managed.
• Collaborate with cross-functional teams to enhance products and customer experience.
• Drive internal service review meetings for performance and process improvements.
• Partner with Product and Engineering teams to troubleshoot customer incidents.
• Provide best practices on using Relativity when interacting with customers.
• Maintain flexibility to work different time frames as needed.
• Demonstrate core company values consistently.
• Follow Knowledge-Centered Support (KCS) processes.
• Exhibit SME knowledge in Relativity.
• Relativity Certified Administrator is required.

• 10+ years of technical experience with Relativity in a customer-facing role.
• Proven experience with SQL, Windows, and troubleshooting complex technical issues.
• Strong communication skills.
• Ability to work under pressure, manage multiple projects, and meet deadlines.
• Experience in SaaS, IaaS, or Hybrid environments.
• Knowledge of the e-discovery industry.
• ITIL Certification.
• Relativity Expert/Master certification.

Relativity offers competitive compensation, including base salary, performance bonuses, and incentives. The salary range is $117,000 to $175,000, based on experience and qualifications.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Software Development

This job posting is active.