Lead Technical Account Manager - Relativity : Job Details

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The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming technical challenges using the Relativity suite of products. As a member of this team, the Lead Technical Account Manager (TAM) works proactively with customers to ensure successful outcomes with key projects, goals, and KPIs.

The TAM develops account plans and strategies to leverage the Relativity platform, manages the technical relationship, and works cross-functionally to solve problems and guide stakeholders.

This role requires prior Relativity experience.

• Develop understanding of projects impacting your service area and minimize service impact
• Guide resolution of critical customer incidents
• Lead success plans to ensure positive customer experiences with Relativity
• Ensure quality of service and capacity planning for future demand
• Collaborate with cross-functional teams to improve products and customer experience
• Drive internal service review meetings
• Partner with Product and Engineering teams to troubleshoot incidents
• Provide best practices on using Relativity to customers
• Maintain flexibility to work different time frames as needed
• Demonstrate core company values
• Follow Knowledge-Centered Support (KCS) processes
• Exhibit SME knowledge in Relativity
• Relativity Certified Administrator required

• 10+ years of technical experience with Relativity products in a customer-facing role
• Proven experience with SQL, Windows, and troubleshooting complex technical issues
• Strong communication skills
• Ability to work under pressure, manage multiple projects, and meet deadlines
• Experience in SaaS, IaaS, or Hybrid environments
• Knowledge of e-discovery industry and products
• ITIL Certification
• Relativity Expert/Master certification

Relativity offers competitive compensation including salary, bonus, and incentives. The salary range is $117,000 to $175,000, based on experience and qualifications.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

This job is active and accepting applications.