Lead Retail Sales Technician
Cheektowaga, NY
19.95 + unlimited sales bonus potential
Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join uBreakiFix team to Serve, Solve, and Sell with us.
Starting Pay - $ 19.95 , per hour + uncapped sales & repair incentive potential
- Average incentive potential of $554 / month, with unlimited earning potential!
Don't miss this chance to be part of something big at our retail stores.
Gain new skills and certifications.Provide great customer service experiences.Bring your ideas to leaders.Receive unlimited monthly bonuses for great sales!Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are great at talking with customers and can make sales in a retail environment.
We take care of you (benefits / perks) :
Competitive hourly and incentive-based payGenerous medical, dental and vision benefits program401(K) retirement savings plan with employer matchPaid time offEarly access to payTuition reimbursementOngoing training to grow your skillsAs a Lead Tech, here's what you can expect to do :
We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.
Back of house :Fix devices as needed (phones, tablets, and laptops)
Diagnose tech issues and conduct tests for quality device repairFront of house :Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet our 'Serve, Solve, and Sell' method with every customer interactionProvide tailored tech repair and subscription coverage solutions to customers based on needs and opportunitySupervise, train and coach tech expertsStand in as store manager when neededMaintain service-level agreements (SLAs) on turnaround time (TAT) for repairsEnsure all work orders (WOs) are addressed by end of day (EOD)Oversee all buybacks and return material authorizations (RMAs)Manage back of house (BOH) and ensure new processes and procedures are followedOrder and manage inventoryEnsure PPE supplies are ordered and utilized, and safety standards are metHere's what you'll bring to the team :
1+ years of customer service / retail sales experience6+ months of experience with product service support and technology repair1+ years of retail supervisory experience or equivalent (preferred)High school diploma or GED (preferred)Inventory supervisory experience; inventory counts, live inventory management or equivalentProficient in Microsoft Office with an emphasis on ExcelEffective verbal and written communication skillsCustomer service skillsMotivation to meet and exceed evolving key performance goalsTechnical, problem-solving, and organizational talentsAbility to work flexible retail hours, including weekends and holidaysReliability and flexibility in difficult situationsThe ability to quickly adapt in an ever-changing environmentGet to know us :
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
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