Lead Receptionist - GovernmentJobs.com : Job Details

To perform as the lead cashier/receptionist for a City recreation facility involving the continual monitoring and leadership of the front desk staff as well as a variety of reception duties including operating a multi-line telephone, greeting, screening and assisting customers. Access control, class registration, and cash handling and accounting. Equipment, concessions and merchandise sales. To perform routine clerical duties and a variety of related tasks relative to assigned area of responsibility.

• Assist with oversight of Cashier/Receptionists at the recreation facility including staff orientation, training, monitoring and scheduling while on shift.
• Assist with administrative duties including the development and distribution of flyers.
• General public reception by telephone and in-person. Perform and oversees access control and monitor computer systems.
• Greet and assist the public in a courteous and responsive manner; provide information and directions for the City's attractions; locate staff, direct visitors to scheduled meetings.
• Perform as well as oversee front desk staff on class registrations, facility admissions, merchandise sales, locker and facility rentals on the computer, involving cash handling and accounting.
• Review and correct any RecTrac inputting errors and import WebTrac information to keep the data base current.
• Operate a wide variety of office equipment including computers, typewriters, copiers and facsimile machines.
• Assist with the establishment and enforcement of policies for the recreation facility.
• Assists with inventories and equipment for the recreation facility.
• Assists with cleanliness of the facility.
• Continually update and organize display case and bulletin boards.
• Assist with recreation facility building oversight.
• Assist with administrative duties.

Other Duties:

• Attend and participate in professional meetings; stay abreast of new trends and innovations in the field of recreation and facility management.
• Perform Manager on Duty responsibilities on a rotational basis.
• Ensure adherence to safe work practices.
• Perform related duties and responsibilities as required.

Supervisory Responsibilities: This job has no supervisory responsibilities, although provides leadership of part-time staff.

Job Qualifications: Knowledge, Skill and Ability:

Knowledge of:

• Operations, services and activities of a municipal recreation facility.
• Modern and complex principles and practices of recreation services and facility management.
• Modern office procedures, methods and equipment, including computerized cash register, ten key adding machine, copiers, and facsimile machines.
• Mathematical principles and practices.
• Cash handling techniques.

Ability to:

• Operate a variety of office equipment, including a cash register, computer, ten key adding machine, copier, and facsimile machine.
• Operate a multi-line telephone system and direct calls appropriately.
• Deal effectively and diplomatically with the public.
• Interpret and explain City policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Operate a computer and relevant software programs.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Maintain effective audio-visual discrimination and perception needed for successful job performance.
• Maintain mental capacity that allows the capability of effectively interacting and communicating with others.

Work Environment: Work is performed in a typical indoor office setting; Mostly sedentary with periods of mobility and light physical activity.

Physical Activities:

• Ability to effectively interact with other individuals, (co-workers, public, children, etc.);
• Use and normal maintenance of office machines, (copier, computer, printer, fax, etc.);
• Handling of files weighing up to 10# including floor to waist and overhead lifting;
• Ability to lift, push and move office supplies weighing up to 50#;
• Ability to bend, stoop, stretch, reach, carry, grasp and turn objects;
• Ability to climb stairs; and stand, sit and walk for up to 60 minutes at a time;
• Frequent use of phone handset and repetitive use of hand & fingers to take messages, operate office equipment, use computer keyboard & computer mouse and to perform other office tasks;
• Acceptable eyesight to read printed material & a computer monitor and to operate office equipment;
• Acceptable hearing to communicate with others in person or through telephonic means;
• Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.

Education or Formal Training and Licenses: Equivalent to the completion of the twelfth grade. Possession of, or ability to obtain, an appropriate, valid driver's license. Possession of, or ability to obtain, an appropriate, valid CPR/AED and First Aid Certificate. Experience: One year of customer service and clerical experience, including cash handling.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as established to meet the ongoing needs of the organization.

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.