Lead Product Manager, ATO, Identity Intelligence & Fraud Platform - DoorDash USA : Job Details

Lead Product Manager, ATO, Identity Intelligence & Fraud Platform

San Francisco, CA; Seattle, WA; New York, NY; Chicago, IL

About the Team

The Integrity/Fraud, Trust & Safety Product Team protects DoorDash's platform by building scalable systems that detect and prevent fraud, account takeovers, and identity abuse—without compromising user experience. Our mission is to preserve trust as we grow into new markets and verticals. From first login to ongoing engagement, we're building a secure, seamless experience for millions of Consumers, Dashers, and Merchants every day.

About the Role

DoorDash is evolving beyond food delivery to become your door to more—expanding into new categories, markets, and earning opportunities. As our platform grows in scale and complexity, maintaining trust and integrity is more important than ever. That's why we're investing in industry-leading fraud defenses to ensure a safe, seamless experience for every customer, Dasher, and merchant.

At the core of this work is our commitment to strengthening Account Takeover (ATO) prevention, Identity Intelligence and Fraud Platform Decision Engines including Anomaly Detection—critical infrastructure that secures user access, verifies identity, and protects the integrity of our platform across all DoorDash products and verticals.

We're looking for a Lead Product Manager to lead strategy and execution in this space. This highly impactful role safeguards Dashers, Merchants, and Consumers from fraud while enabling frictionless, secure access for legitimate users and detecting anomalous activity across a variety of fraud vectors.

You'll be at the forefront of DoorDash's efforts to prevent unauthorized access, power identity verification, and scale trust and safety across the platform. You'll partner cross-functionally with Engineering, Data Science, Risk Operations, and Customer Experience teams to build and evolve the fraud detection and defense systems that protect millions of users daily.

You will report into the Director of Trust, Safety& Integrity within the Customer Experience and Fraud organization.

You're excited about this opportunity because you will…

• Own the roadmap for ATO prevention, Identity Intelligence and Fraud Platform (Rules Engines / Anomaly Detection), with a focus on data quality, automation, and decision velocity.—building detection infrastructure, signals, and decisioning systems that protect user and accounts at scale.
• Launch real-time fraud defenses that leverage behavioral biometrics, device intelligence, and machine learning–based risk scores.
• Unify fraud signals across surfaces into a self-serve risk data platform that enables flexible, real-time decisions by ML, Strategy & Ops, and Analytics teams.
• Advance our rules engine to be more flexible, reliable, and scalable
  • enabling faster iteration, safer deployments, and greater control over fraud detection logic.
• Drive development of our Anomaly Detection and triage platform, delivering autonomous detection, mitigation, and end-to-end observability.
• Design secure user flows that preserve trust and enable fast, frictionless access and recovery for legitimate users.
• Drive incident response efforts, leading product workstreams during high-impact fraud spikes and coordinating post-mortem initiatives.
• Define and own key metrics such as ATO rate, identity signal coverage, false positive rate, recovery conversion, and user trust perception.
• Lead cross-functional teams across Engineering, Data Science, Risk Ops, and CX to deliver high-impact security and trust outcomes.

We're excited about you because…

• You have 7+ years of product management experience, with a proven track record of owning and scaling ATO prevention, Identity Intelligence products, Fraud Platform capabilities
• You have proven experience with behavioral biometrics, device fingerprinting, and signal enrichment techniques to verify user identity and prevent fraud.
• You have experience building fraud platforms and tools that support decision-making at scale, such as alerting systems, configurable workflows, or data-driven evaluation engines.
• You bring a strong understanding of fraud detection signals and scoring frameworks (e.g., risk scoring, velocity checks, IP reputation), with experience applying them to real-time decisioning systems
• You've led complex cross-functional efforts across Engineering, Data Science, Risk Ops, and CX, and can navigate ambiguity to drive execution.
• You care deeply about building trusted, secure experiences for customers—balancing friction, performance, and platform safety at scale.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$193,800 - $285,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We strongly encourage diverse candidates to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

USA - Self-Identification Survey: As described in our Applicant Privacy Notice, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not influence the hiring process. Any information provided will be kept confidential. We do not discriminate on the basis of protected group status. Please respond to the sections relevant to you.