Lead Front Desk Administrative Supervisor - The University of North Carolina : Job Details

Lead Front Desk Administrative Supervisor Please see Special Instructions for more details.

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Requisition Number

Requisition Number S3010

Position Number

Position Number 013721

Position Classification Title

Position Classification Title Administrative Support Sup

Functional Title

Functional Title Lead Front Desk Administrative Supervisor

Position Type

Position Type Staff

University Information

Located in North Carolinas third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The Universitys 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention. Student Health Services

• Provides student-centered, medical, counseling and wellness services which are affordable and accessible
• Utilizes a multidisciplinary and collaborative approach to wellness and health care
• Provides an environment of inclusion, respect and appreciation of diversity
• Promotes professional excellence, responsiveness and ethical practice
• Is committed to the support of the educational, research and service missions of the University

Position Summary

Office Manager:

• Office Management
• Oversees 1.5 FTE Administrative Support Associates (training, work plans, leave, evaluations and timesheets)
• Oversees effectiveness and efficiency of clinic flow as it moves through the front desk (check in, check out, client scheduling, records and documentation requests)
• Collaborates with Counseling and Psychological Services ( CAPS )/Campus Violence Response Center ( CVRC ) Leadership Team
• Responds to departmental acquisition needs (special order materials, catering needs, outreach materials, administrative support for staff recruitment etc.)
• Manages staff clinical schedules under the supervision of Counseling and Psychological Services ( CAPS )/Campus Violence Response Center ( CVRC ) Leadership

Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND TWO YEARS OF PROGRESSIVELY RESPONSIBLE ADMINISTRATIVE / OFFICE MANAGER EXPERIENCE , INCLUDING SOME EXPERIENCE AS A LEAD WORKER ; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE .

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• Prior experience in a university environment.
• Prior experience and demonstrated proficiency with Excel, Banner 9, Chrome River and web-based software applications.
• Prior experience and demonstrated skill with customer service etiquette, Mental Health and Psychiatry knowledge.
• Prior experience in supervision.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Recruitment Range

Recruitment Range $37,851 - $41,369

Org #-Department

Org #-Department Student Health Services - 44604

Work Hours of Position

Work Hours of Position Standard hours are 8 A.M - 5 P.M., M-F

Number of Months per Year

Number of Months per Year 12

Posting Requirements

Job Family

Job Family Administrative & Managerial

Career Banded Title

Career Banded Title Administrative Support Sup

Open Date

Open Date 08/21/2025

Close Date

Close Date 09/11/2025

FTE

FTE 1.000

FLSA

FLSA Non-Exempt

If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency

Key Responsibilities

________________________________________________________________________________________________________________________

Key Responsibility

Office Management

• Manages all daily operations of the office, including opening and closing; supervises administrative personnel, infrastructure (e.g., space, appearance, security, supplies, purchasing, computer networks and equipment, phones and voice mail, office calendars, etc.)
• Analyzes internal processes related to office support and recommends and implements procedural or policy changes to improve operations, such as supply changes or the management of records.
• Participate in clinic staff meetings and collaborate with clinic leadership to represent the front desk and ensure the most effective and efficient processes and procedures for the clinic.

Key Responsibility

Front Desk Reception

• Manages flow of students in office and effectively handles high volumes of traffic in waiting room while communicating sensitive information to clients and protecting clients privacy.
• Serves as initial point of contact for the clinic. Creates a welcoming environment where students, parents, faculty/staff, and other visitors feel comfortable.
• Responds quickly and professionally to crisis and emergent situations both in person, via email, phone etc. in consultation with Clinic Leadership
• Provides students, parents, faculty/staff, and other visitors information regarding services the Department/Center offer and help educate them about other resources on campus.
• Manages the clinics electronic health records, including integrating paper documents into electronic records.

Key Responsibility

• Reviews budget/funds status to ensure fiscal responsibility; monitors budgets and liaises with accounts receivable and accounts payable.
• Provides administrative support to clinic leadership, such as clerical tasks integral to the functioning of the department.
• Oversees and provides administrative support to Outreach, Groups and Training Coordinators as needed (e.g. outreach space reservations, groups space reservations, administrative assistance with coordinator procedure manuals).
• Assists clinical leadership with logistical and organization support for meetings and department and University projects.
• Provides administrative support for recruitment, interviewing, hiring of staff
• Manages and facilitates events that require contact with various departments and University staff and the public.
• Provide administrative support for conference and continuing education for Counseling and Psychological Services ( CAPS )/Campus Violence Response Center ( CVRC ) staff.

Key Responsibility

• Office Management
• Oversees 1.5 FTE Administrative Support Associates (training, work plans, leave, evaluations and timesheets).
• Oversees effectiveness and efficiency of clinic flow as it moves through the front desk (check in, check out, client scheduling, records and documentation requests).
• Collaborates with Counseling and Psychological Services ( CAPS )/Campus Violence Response Center ( CVRC ) Leadership Team.
• Responds to departmental acquisition needs (special order materials, catering needs, outreach materials, administrative support for staff recruitment etc.).
• Manages staff clinical schedules under the supervision of Counseling and Psychological Services ( CAPS )/Campus Violence Response Center ( CVRC ) Leadership.
• Provides oversight and lead point person for front desk reception staff, including training, ongoing education, performance management, leave management.
• Ensure front desk coverage and manage coverage as it relates to leave requests.

Key Responsibility

Other Responsibilities

• Occasionally works outside of normal business hours if needed for after-hours crisis response.
• Other duties as assigned.

Competency

________________________________________________________________________________________________________________________

Competency

Competency Budgeting

Competency Description

• Operates within assigned budget.

Competency Level Contributing

Competency

Competency Training

Competency Description

• Models work/job duties for employees.
• Provides on-the-job training for all staff in the basic techniques and procedures required to complete the assigned work.
• Evaluates individual progress and repeats training as necessary.

Competency Level Contributing

Competency

Competency Managing Work Processes

Competency Description

• Explains and applies work rules, standards, and guidelines.
• Provides input into establishing work standards, guidelines, and procedures.
• Recommends approval of leave and planned absences based on work load of the unit.

Competency Level Contributing

Competency

Competency Managing Work and Performance

Competency Description

• Develops work plans and conducts performance reviews with higher manager.
• Monitors work of staff, closely and ongoing, to assess and problem-solve.
• Reviews performance and provides suggestions and effective instructions for improving work.

Competency Level Contributing

Competency

Competency Interpersonal Skills

Competency Description

• Communicates effectively to employees in the unit to relay information.
• Resolves minor problems and complaints on an as needed basis.

Competency Level Contributing ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%)

Physical Effort

Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination, Hearing - F, Talking - F, Standing - F, Sitting - F, Walking - F, Lifting-0-30 lbs. - F

Work Environment Inside - C

Required Documents

Resume/CV

Cover Letter

List of References

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate how you learned of this vacant position for which you are applying:
  • CAA
  • NCAA Arts
  • ICFAD
  • SECCAC
  • Arts Council of the African Studies Association
  • Professional Job Board
  • InsideHigherEd
  • Social Media
  • Networking
  • UNCGjobsearch website
  • Other
• * If you selected Other , please provide the name of the resource here.

  (Open Ended Question)

• * Do you have experience working in a university setting?
  • Yes
  • No
• * Do you have experience supervising staff?
  • Yes
  • No
• * Do you have experience and demonstrated proficiency with Excel, Banner 9, Chrome River and web-based software applications?
  • Yes
  • No
• * Do you have prior experience and demonstrated skill with customer service etiquette, Mental Health and Psychiatry knowledge?
  • Yes
  • No
• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No
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