Lead Desktop Engineer - Mac - Diverse Lynx : Job Details

Job Description: Lead Desktop Engineer - Mac Onsite - New York, NY Lead Desktop Engineer - Mac Endpoint Management (JAMF Specialist) Role Description We seek a Lead Desktop Engineer with deep expertise in macOS environments and enterprise endpoint lifecycle management. This role is ideal for a technically astute, process-driven professional who thrives in high-demand, multi-tenant environments and can serve as the SME for all things Apple. You'll own the full macOS stack, lead JAMF Pro administration, and act as a senior escalation point. Experience in the media or entertainment industry is highly preferred, given the fast-paced nature and creative tooling often involved. Responsibilities • macOS Endpoint Management: Lead lifecycle and configuration management of Apple devices across client environments, focusing on standardization, performance, and scalability. • JAMF Pro Ownership: Architect, deploy, and manage JAMF Pro environments. Build and maintain smart groups, policies, profiles, and automated remediation workflows. • Automation & Scripting: Develop scripts (Bash, Python, AppleScript) to streamline provisioning, patching, configuration management, and endpoint monitoring. • Security & Compliance: Enforce hardening standards, encryption (FileVault), and compliance with organizational and regulatory benchmarks (e.g., CIS, NIST). Support MDM frameworks and zero-trust models. • Cross-Platform Integration: Work with Windows and cloud platform engineers to ensure seamless macOS integration into Azure AD, Intune, M365, and common identity and security stacks. • Advanced Support & Escalation: Serve as the final technical escalation point for macOS-related issues. Perform RCA and long-term resolution planning. • Application Packaging & Deployment: Manage application packaging, version control, and compliance for all Mac software deployments, including creative tools commonly used in media workflows. • Documentation & Mentorship: Produce and maintain detailed system and support documentation. Guide and mentor junior engineers and support analysts. • Project Leadership: Lead endpoint-related initiatives including OS upgrades, zero-touch deployment rollouts, security remediation efforts, and MDM transformations. Working hours Our usual working hours will be Monday through Friday between 8 a.m. and 6 p.m. (EST), with times subject to change. This will be an 8-hour shift with a 1-hour lunch. Due to the nature of the work, you may need to start earlier or work later, depending on user and business requirements. Requirements • 7+ years of enterprise IT experience with 5+ years focused on macOS and endpoint management. • Extensive JAMF Pro expertise - JAMF 300+ certification strongly preferred. • Strong experience with macOS internals, Apple Business Manager (ABM/DEP), VPP, MDM/APNs. • Solid scripting experience in Bash, Python, or AppleScript. • Proficiency in Microsoft 365 administration and endpoint policy management. • Working knowledge of security tools, encryption, and endpoint monitoring platforms. • Excellent documentation, communication, and client management skills. • Preferred: Background supporting media, broadcast, or post-production environments with familiarity in managing creative tools (e.g., Adobe CC, Final Cut Pro). • Bonus: Experience with Microsoft Intune, ITIL foundation Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.