Lead Data Analyst - Gusto : Job Details

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role

We're looking for a highly skilled Workforce Management (WFM) Data Analyst to revolutionize our reporting and data integration capabilities. In this pivotal role, you'll be instrumental in developing automated reporting solutions and seamless data integrations across various applications to accurately determine workload and optimize our workforce.

As a WFM Data Analyst focusing on automation and integration, you'll be a key driver of operational efficiency and decision-making. You'll collaborate closely with cross-functional teams, including WFM, CX Strategy, Biz Tech, and Operational Leaders, to deliver critical insights. Leveraging your expertise in data analysis, WFM principles, and automation tools, you'll transform raw data into actionable intelligence to drive staffing improvements, performance monitoring, and the customer experience.

About the Team

The CX Data & Insights team at Gusto is dedicated to providing actionable insights and streamlined reporting for our CX org. We drive process improvements, enhance performance, and optimize tools to enrich both employee and customer experiences. As a member of this team, you will shape strategy and develop scalable processes that elevate the CX landscape.

What you'll do day-to-day

• Driving Automation & Integration: Design, develop, and maintain automated reporting solutions for WFM metrics across multiple platforms. Establish and optimize data integrations between various applications to ensure accurate and timely workload determination and data feeds.
• Strategic Data Analysis: Advocate for a data-driven approach, collaborating with WFM partners to drive impactful decisions. Analyze workforce performance data, identify trends, forecast needs, and provide recommendations for operational improvements.
• Data Modeling & Insights: Work with structured and unstructured data to query, dissect, and assemble complex datasets. Apply statistical modeling, including linear and multivariate regressions, to answer complex questions of causality and correlation.
• Process Optimization & Documentation: Partner with peer groups and subject matter experts to document business areas/domains, solving operational problems through data. Conduct current state, future state, and gap analysis of processes.
• Reporting & Dashboard Development: Identify critical metrics and create automated dashboards to monitor business health and performance. Perform quantitative and qualitative analyses to drive business decisions and answer key questions.
• Project Leadership & Best Practices: Plan, execute, and oversee data projects, providing technical leadership in a dynamic environment. Ensure data integrity across all WFM reporting and integrated systems, applying WFM best practices to automation and integration strategies.
• Cross-functional Collaboration: Work with WFM and Operations teams to understand reporting and data integration requirements and build strong partnerships to achieve shared goals.

What we're looking for

• 4+ years of experience in data analytics with a WFM or Customer Experience operations focus.
• 2+ years of experience with omnichannel routing systems such as Salesforce, NICE, CXOne.
• Expert in SQL, Python and Excel, capable of querying and analyzing large datasets.
• Excellent communication skills; able to convey findings to non-technical stakeholders.
• Highly organized with keen attention to detail.
• Ability to work independently and in a team. Strong time management and ability to manage multiple priorities.

Our cash compensation for this role is $104,000–$132,000/year in Denver and most major metro locations, and $134,000–$160,000/year for San Francisco & New York. Final offer amounts are determined by location, experience, and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days (approximately 2–3 days per week, subject to role). Note: The San Francisco office expectations cover both the San Francisco and San Jose metro areas. If working from a location other than a Gusto office, a secure, reliable internet connection is required.

Gusto is an equal opportunity employer. We do not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

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