Lead Consultant - Citrix Systems : Job Details

About This Team

The Citrix Consulting (CCS) team focuses on new and advanced capabilities of our products and use cases to help expand a customer's journey with Cloud Software Group. You\'ll collaborate with other Citrix go-to-market teams to execute on a shared vision with our customers and help them achieve their strategic goals. We operate in a fast-paced, collaborative environment that prioritizes adaptability, knowledge sharing, technical excellence, and the delivery of high-quality outcomes. Our core mission is to empower customers in achieving their strategic objectives and overcoming obstacles when implementing Citrix technologies.

Job Description

As a Lead Consultant at Citrix, you\'ll drive the successful adoption and expansion of our solutions for a diverse range of customers, including Fortune 100 and 500 companies. You\'ll operate with significant autonomy, applying deep technical expertise to design and implement solutions within complex enterprise IT environments.

You\'ll collaborate closely with our go-to-market and product teams (including Account Technology Strategists, Solutions Architects, Product Managers, and Engineers). Your insights will help understand customer needs, provide expert product guidance, and align technical challenges with Citrix capabilities. You\'ll assess, design, and deploy technical solutions with minimal oversight, ensuring high quality and adherence to industry-leading practices. Success requires hands-on experience with core Citrix technologies (Virtual Apps and Desktops, DaaS, NetScaler Gateway) in enterprise IT with cloud and automation, and a willingness to learn emerging technologies in a lab environment.

Beyond project execution, you\'ll be a recognized expert in consulting methodologies, capable of leading multiple engagements and initiatives. You\'ll contribute to the team\'s growth through coaching and knowledge sharing, and help mentor, train, and engage with the Citrix Community to shape leading practices and promote new solutions.

Duties and Responsibilities

• Possess a deep understanding of core Citrix technologies (Virtual Apps and Desktops, DaaS, NetScaler Gateway) with extensive enterprise IT experience.
• Act as a trusted advisor, highlighting the value of Citrix technologies by leveraging technical subject matter expertise in designated specialist focus areas. This includes navigating customer decision points, delivering customized demos, leading complex assessments, designs and implementations, and providing insights on competing solutions.
• Serve as an escalation point for complex technical challenges, applying advanced troubleshooting and problem-solving skills to ensure successful resolution.
• Document unique and complex configurations to establish organizational knowledge and consistency in project delivery.
• Work with Citrix Product Management and Engineering to provide feedback influencing product roadmaps and solutions based on customer needs.
• Manage and execute technical projects across multiple customer engagements, collaborating with all stakeholders to ensure seamless delivery and strategic alignment.
• Build awareness of emerging capabilities and use cases among customers and internal teams, using success stories to facilitate adoption and remove barriers.
• Contribute to internal initiatives (webinars, reference architectures, guides for Tech Zone) to support Citrix technology onboarding and adoption.
• Provide mentorship and coaching to team members, fostering professional growth and contributing to the team\'s collective expertise.
• Ability to travel up to 10% if required.

Required Experience/Skills

• Minimum of 7 years in a customer-facing technical role (e.g., engineering, professional services, advanced technical support) delivering complex technical solutions in a high-tech or enterprise IT setting.
• Excellent customer service demeanor and the ability to engage with stakeholders at various levels.
• Specialized knowledge of Citrix products and/or complementary or competing technologies.
• Knowledge of End-User Computing (EUC) engineering and architecture, including virtual desktop and application delivery, endpoint protection, and Zero Trust Network Access (ZTNA) solutions.
• Hands-on experience with scripting and APIs to streamline deployment, configuration, and management of Citrix and/or cloud resources.
• Proven ability to analyze, diagnose, and resolve complex technical issues using advanced troubleshooting and a data-driven approach.
• Excellent oral, written, and presentation skills; strong public speaking experience for clients, internal teams, and industry events.

Nice-to-Haves

• Experience with Infrastructure as Code (e.g., Terraform, Packer, Ansible, CloudFormation Templates).
• Experience with operational considerations and best practices in an enterprise IT organization.
• Azure, AWS, or Google Cloud Certifications are strongly preferred.
• Ability to engage with different levels of audiences around business goals and technology strategies.

Education

Bachelor\'s degree in a technical discipline (e.g., Engineering, Computer Science, Information Technology) or equivalent demonstrable expertise gained through extensive professional experience and industry certifications.

About Us

Cloud Software Group is one of the world\'s largest cloud solution providers, serving more than 100 million users. We value passion for technology and the courage to take risks. We empower employees to learn, dream, and build the future of work. Now is the perfect time to move your skills to the cloud.

EEO statement: Cloud Software Group is committed to Equal Employment Opportunity and complies with applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration without regard to age, race, color, creed, sex, sexual orientation, gender identity or expression, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, or other protected classifications. If you need a reasonable accommodation during the application process, please email [email protected] for assistance.

Compensation may vary by location and experience. Geographic ranges are provided below and may be adjusted by plan and role. Details: NY $139,418-$209,128; CA $145,480-$218,220; All other locations $121,234-$181,850. Benefits vary by employment type and country. US-based employees typically receive healthcare, life insurance, disability, 401(k) with company match, and other benefits. This requisition has no specific deadline for completion.

For access to applicable laws see California FCA and Los Angeles FCO; Cloud Software Group will consider qualified applicants with a criminal history in accordance with applicable laws.