Lead Compliance Specialist - Hilton Hotels : Job Details

The Lead Compliance Specialist will be responsible for assisting with the supervision of the Compliance team under the direction of the Compliance Supervisor. Responsibilities include, but are not limited to, delegating tasks to team members and assisting with questions / concerns that arise in the completion of their responsibilities. In addition, the Lead Compliance Specialist will also be responsible for assisting with KPIs reports, monthly reviews, external and audits, licensing requests, supervising the day-to-day activities of the Compliance agents, and assisting the Compliance Supervisor with ad hoc projects as requested.

Key responsibilities include: monitoring team member collection and customer service calls and reporting violations to leadership; facilitating internal and external audits, which may include providing supporting documentation and assistance with audit inquiries; reporting non-conformities discovered during internal monitoring and/or external audits to leadership; collecting and analyzing system data for key performance indicators and trend analysis reports; researching applicable regulations and how they impact current/future processes and presenting findings to leadership; drafting/revising department policies, department procedures and consumer communications utilized by HOA A/R, Loan Servicing and Collections department; assisting with tracking of changes to department forms, consumer facing communications, policies, procedures and training material; assisting with training and testing of employees knowledge of regulations, policies and procedures; and assisting with collection and loan servicing licensing efforts including submission of initial applications and completion of renewals.

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Key skills include: ability to work well under deadlines and regulatory / client demands; excellent follow-up with completing projects in a timely fashion and researching underlying discrepancies; experience researching regulatory requirements and drafting policies to meet regulatory requirements; and ability to produce exceptional written communications.

Experience required includes: associates degree; knowledge of FDCPA, UDAAP, FCRA; and 1-3 years related experience.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's America's Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.