Lead Client Service Representative - VCA Animal Hospitals : Job Details

VCA Hyannis Animal Hospital is a busy, 11-doctor, small animal practice located in West Yarmouth, MA. The hourly pay rate is $27 to $30/hour depending on experience. Our hospital has been serving the Cape Cod community for over 40 years. We are actively seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative. Under direction from the Hospital Manager, the Lead Client Service Representative performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, promotion of services, staffing, human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Intermediate to expert computer skills.
• Strong supervisory skills.
• Self-starter and team player.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field required.

Job Responsibilities

• Responsible for the day-to-day client service areas of the front desk. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Assist Hospital Manager with day-to-day operations.
• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager.
• Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the Hospital Manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Act as a liaison between front desk and other department supervisors.

Among the reasons to consider joining VCA are:

• Competitive wage
• Flexible schedule
• Medical, Dental & Vision insurance
• 401(k)
• Life and Long-Term Disability insurance
• Paid vacation/sick days
• Generous employee pet discounts and more

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page.