Lead Client Care Representative - Animal Clinic Downtown : Job Details

Lead Client Service RepresentativeMuddy Creek Animal Hospital – West River, MDAre you the kind of person who remembers every client's name, every pet's favorite treat, and exactly how to keep a front desk from descending into chaos? Do you lead with kindness, think two steps ahead, and secretly enjoy color-coding a schedule? If so, we'd love to meet you.We're Muddy Creek Animal Hospital — a progressive, multi-doctor practice offering high-quality medicine with a strong focus on compassion, teamwork, and client connection. We're currently looking for a Lead Client Service Representative who can help us keep things running smoothly up front while setting the tone for excellent care throughout the hospital.What you'll be doing:

Supporting and guiding our CSR team, leading by example in professionalism, positivity, and top-tier serviceTraining and mentoring team members to deliver a seamless client experience — from phone calls to check-out and everything in betweenServing as the go-to expert on all things front desk: communication, scheduling, client education, and problem-solvingPartnering with our practice manager and leadership team to improve workflow, support staff growth, and ensure our clients (and their pets) feel genuinely cared forCollaborating on CSR scheduling and PTO planning to make sure we're always covered — and our team is supported

What we're looking for:

2–3 years of experience in a veterinary hospital or related field (required)A natural leader with excellent communication and interpersonal skillsSomeone who's organized, calm under pressure, and can spot a scheduling gap from a mile awayA supportive team player who values mentorship and enjoys helping others growFamiliarity with Avimark is a bonus, but not a dealbreaker

What we offer:

Paid time off — vacation, sick, personal, and mental health days included401K with generous company matchMedical, dental, and vision plans with multiple optionsCompany-paid short-term disability and life insuranceOptional long-term disabilityEmployee Assistance Program (Headspace access included)Family planning support through ProgynyInclusive healthcare benefits (FOLX Healthcare for LGBTQIA+ support)DailyPay on demandDiscounts on pet careA team that works hard, supports one another, and still finds time to laugh in between the phone calls

About Muddy Creek Animal Hospital:At Muddy Creek Animal Hospital in West River, MD, you'll find more than just top‑notch veterinary care—you'll discover a team that truly sticks together.AAHA‑accredited and consistently praised for “thoughtful, knowledgeable, caring” staff who “do everything right” (it's true! Check out our reviews on Yelp, LinkedIn, and Google!) this is a place where team members build careers—not just jobs.Many of our staff have been here for years, thriving in a culture where respect, shared passion, and genuine connection keep people staying longer than typical tenure. It's not unusual to hear clients mention how they feel cared for by familiar faces over time.Our hospital serves the West River community, set in a stunning Chesapeake Bay–adjacent area with waterfront views, marshland trails, boating, crabbing, and quiet country roads. It's a picturesque place that supports both personal and professional balance. You'll come to work in a place you love—and have time to enjoy the scenery when you're off the clock.Want to be part of a welcoming, stable team, practicing excellent medicine in a peaceful and beautiful location? Muddy Creek is exactly that kind of place.We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.#J-18808-Ljbffr