Laundry - Sheraton : Job Details

Job title: Laundry Attendant Reports to: Housekeeping Supervisor Job purpose To ensure that all housekeeping and food and beverage linens are processed in a timely manner and in accordance with hotel and brand standards. Responsibilities • Sort and place soiled linen in proper bins. • Examine laundered items thoroughly for stains, tears, etc. • Re-wash or discard heavily soiled or stained items making sure to list all items being discard for management and accounting purposes. • Neatly fold, arrange and stock all clean linen for distribution. • Assist with monthly linen inventory as requested. • Notify housekeeping management of any supplies needed or damage to equipment. • Ensure laundry area is free of safety hazards and that all duties are performed in a safe and efficient manner. • Ability to maintain productivity standards at all times. • Thorough knowledge of laundry equipment, its proper use and chemical. • Ensure that all linen, as per company policy, is properly put through the ironer. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Be professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members. Qualifications • Prior laundry experience preferred. • Ability to stand and walk for long periods of time. • Ability to push, pull, lift up to 50 pounds. • Ability to clearly communicate in basic English. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing excellent customer service experience. *And any other job function deemed appropriate by management*