LAN Service Associate - New York City, NY : Job Details

APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE,

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting one (1) Computer Associate Software II, to function as LAN Service Associate, who, with wide latitude for independent initiative or judgment, holds technical responsibility for performing complex technical activities related to the ongoing operation of HRA's Enterprise-wide Agency LAN (Local Area Network) consisting of over 100 locations in the five boroughs that include Paperless Office Systems (POS) sites and Job Centers. These complex activities ensure the integrity and efficiency of the networks and the minimization of a loss of system time and/or resources due to system failures.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) II to function as a LAN Service Associate who will:

* Perform technical diagnostics for LAN software/hardware to ensure efficient operation of the network; monitor the Enterprise-wide LAN to ensure prompt and expedient problem resolution; monitor server logs to verify that all local nodes are available and functioning.

* Provide technical assistance to customer area staff by relaying technical information on the capabilities and limitations of LAN functionality in order to minimize the possibility of disruption of desktop services; troubleshoot system issues, opening trouble tickets as needed.

* Instruct or demonstrate to staff and customers the proper, efficient usage and/or installation of highly complex network application software or related program product software.

* Monitor cross platform connectivity of HRA's Enterprise-wide LAN with other Agency's Local Area Networks, Wide Area Networks, mini-computer networks, and mainframes.

* Assists in the development of highly complex technical recommendations regarding network strategic planning, consolidation, system conversions and network acquisition needs for the network's growth and upgrade of network devices

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in 1 above; or

3. Education and or/or experience equivalent to 1 or 2 above. College education may be substituted for up to two years of the required experience in 2 above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in 1 above.

Preferred Skills

* Windows, Desktop Support Hardware/Software - Basic Network Troubleshooting

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.