Laboratory Client Services Representative | Laboratory, Full Time - Memorial Health : Job Details

We are looking for a Laboratory Client Services Representative to join our collaborative team at Memorial Health! What You'll Do: Serve as the main point of contact for all laboratory customer service issues or laboratory customer service concerns; schedule and perform routine visits to existing laboratory customers/clients to assure customer satisfaction; document visits, client issues, resolutions, research and provide answers to any client questions posed. (Note: Clients/customers are defined as patients, physicians, physician offices, and nursing homes.) Understand laboratory policies and procedures, billing and operation in order to diagnose exact client issues and problems; effectively communicate these issues to the laboratory and diplomatically deal with clients, patients, physicians, laboratory staff and other hospital employees. Prioritize and resolve any client service/customer service issues; research and communicate these issues to the department director and Medical Direc...Laboratory, Client Service, Customer Service, Representative, Medical Director, Hospital, Healthcare