Lab Monitor, PT - Florida Southern College : Job Details

Lab Monitor, PT Posted on 7/24/2025 Accepting applications About this position The part-time lab monitor is responsible for monitoring the central computer help desk in the Rinker Technology Center during second shift. The position is responsible for handling requests for technical assistance by students, faculty and staff and handling such in a timely fashion to provide excellent customer service while under minimal supervision. We are currently hiring for two positions with different shift schedules. Please review the options below and indicate your availability when applying:Shift Option 1:Academic Year (Fall and Spring)

• Sunday: 3:00PM - 11:00PM
• Monday to Wednesday: 5:00PM - 11:00PM

Summer Schedule

• Monday to Friday: 12:00PM - 5:00PM

Shift Option 2:Academic Year (Fall and Spring)

• Wednesday to Thursday: 5:00PM - 11:00PM
• Friday: 3:00PM - 9:00PM
• Saturday: 10:00AM - 6:00PM

Summer Schedule

• Monday to Friday: 12:00PM - 5:00PM

ESSENTIAL FUNCTIONS

Respond to requests for technical assistance via phone, email and in-person from all campus constituents such as students, employees and vendors. Including, but not limited to:

• Referring users to other information sources (handouts, manuals, websites)
• Providing general help with computer operations and software features
• Helping with special campus supported software packages
• Managing password resets as necessary and appropriate

Help campus constituents troubleshoot a variety of technical issues for various hardware and software including but not limited to mobile devices, laptops, computers, Microsoft suite, Adobe suite, and college-specific systems such as email, network, or the Portal.

Document reported issues to communicate to level 2 or 3 technical staff for higher level assistance as needed.

Submit or help user submit technical request tickets for technical issues beyond lab monitors area of expertise.

Develops and maintains positive working relationships with technology staff and communicates relevant information which impacts faculty, staff and students.

Remains competent and current through self-directed professional reading, professional contacts with colleagues, and attending training and/or courses required by the Lab Manager or ITS Director.

Ensures that the knowledge required to provide computer lab support is current by learning new hardware and software capabilities when they become adopted for use by the College.

SECONDARY FUNCTIONS

Contact vendors when appropriate for assistance with systems.

Monitor incidents reported to help desk queue to ensure timely completion.

Contributes to the success of the department by performing all other duties as needed to drive the vision, fulfill the mission, and abide by the values of the College.

About our ideal candidate EDUCATION AND WORK EXPERIENCE

High School diploma required

Equivalent work experience required.

Higher Education experience preferred.

Help desk or similar experience preferred.

Demonstrated capability of resolving problems for a variety of customer bases while working under minimal supervision.

Excellent interpersonal, problem solving and communication skills, both verbal and written.

Ability to work effectively in a collaborative team environment and interact with a wide range of users including students, faculty and staff.

Ability to deal with sensitive information with confidentiality and tact is extremely necessary.

Ability to manage multiple tasks and priorities as well as be flexible to manage and incorporate change is necessary.

The ability to resolve problems in all phases of systems management while working under minimal supervision.

About us The College's health and wellness plans along with generous paid time-off benefits are in addition to rewarding employee benefits such as the tuition grant and 403(b) plan. The employee tuition grant is a remarkable benefit that covers the cost of 100% of the College's tuition for dependent children of faculty and staff who have been employed with the college fulltime for one year. Employees can also take advantage of the benefit for themselves. The Defined Contribution Retirement Plan is a 403(b) plan in which the college automatically contributes 7% of the eligible employee's earnings into a retirement fund whether the employee chooses to participate or not. The account has a comprehensive investment portfolio and allows the employee to control their investment choices. At 6 years of service, the employer contribution amount is elevated to 10%. Employees can choose to participate through pre-tax payroll deductions when ready!Florida Southern College is committed to diversity and inclusion in hiring, campus life, and intellectual engagement and welcomes applications from all interested candidates. The college actively seeks a wide variety of candidates and enthusiastically looks to diversify our workforce.Florida Southern College has a strong commitment to the principles of equal employment opportunity. The college recruits, hires, trains, transfers, promotes and compensates individuals and makes all personnel decisions without regard to race, color, religion, age, sex, sexual orientation, national origin or ancestry, marital status, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, in accordance with applicable law.Founded in 1883, Florida Southern College is the oldest private college in the state. The College maintains its commitment to academic excellence through 70+ undergraduate programs and distinctive graduate programs in business administration, education, nursing, and physical therapy. Florida Southern has a 14:1 student-to-faculty ratio, is an award-winning national leader in engaged learning, and boasts 30 NCAA Division II National Championships. Florida Southern is ranked at #8 among the Best Regional Universities in the South by U.S. News & World Report in its 2022 Best Colleges guide and is included in The Princeton Review's 2022 Best 387 Colleges guide and the Fiske Guide to Colleges 2022. The 2021-2022 Colleges of Distinction guidebook praises Florida Southern's AACSB accredited Barney Barnett School of Business and Free Enterprise alongside the College's School of Education and its Ann Blanton Edwards School of Nursing and Health Sciences. Poets&Quants, U.S. News & World Report, Fortune, and The Princeton Review further laud the Barney Barnett School of Business and Free Enterprise and the Ann Blanton Edwards School of Nursing and Health Sciences as foremost programs in the nation for business and nursing education. Home to the world's largest single-site collection of Frank Lloyd Wright architecture, FSC has appeared on The Princeton Review's top 20 Most Beautiful Campus national listing for 12 consecutive years. Connect with Florida Southern College.