L1 Data Center Technician - NTT DATA Group Corporation : Job Details

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Centre Field Engineer - L1 to join our team based in San Francisco, California.

• Assist with moves, adds, and changes (MAC) of equipment and cabling.
• Perform basic hardware tasks such as racking and stacking servers and network gear.
• Run copper and fiber cabling, including labeling and documenting connections.
• Monitor environmental conditions and follow operational checklists.
• Escalate issues to higher-level techs as needed, while learning systems and procedures.

• Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational.
• Ensure that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail.
• Liaise with all stakeholders including client IT environments, carriers, and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
• Investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
• Respond to and diagnose all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
• Ensure incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensure the efficient and comprehensive resolution of incidents and requests.
• Apply tools, techniques, and processes to track, log, report on, and correct configuration items, components, and changes.
• Investigate problems in systems, processes, and services and assist with the implementation of agreed remedies and preventative measures.
• Provide first line remote and onsite technical support to clients.
• Provide first line field engineering services to clients.
• Report and escalate issues to 3rd party vendors if necessary.
• Follow the required handover procedures for shift changes to ensure service continuity.

• Good communication skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

• 1+ years of experience in building, deploying, and supporting Data Centre Networking Infrastructure.
• 1+ years of experience with Data Centre Network Equipment like Nexus and MDS Series Switching.
• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- e.g., CCNA (DC) etc.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $30.00 to $35.00 per hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that may include medical, dental, and vision insurance, flexible spending or health savings accounts, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and other benefits.

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and the development, implementation, and management of applications and infrastructure. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, which invests over $3.6 billion annually in R&D to advance digital innovation. Visit us at us.nttdata.com

For accessibility assistance or application support, contact us at [contact info]. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more details, see our EEO policy and rights information links.