Key Account Manager - National Ramp - Home Access : Job Details

Thank you for your interest in joining the National Ramp team!

National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry. Our family has been in the access business for over 30 years, and the foundation of our growth and any success we ve had is our Core Value to care about people.

National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives. We believe that making great ramps is only a part of our work. The greatest work we do is giving fellow humans their freedom back. When someone is literally trapped inside their home or stuck in a hospital and we are able to provide a means for them to regain their Freedom Now that is what brings us true joy and purpose.

At National Ramp, we work hard, we are accountable, and we are results-driven. We recognize that these attributes may not be valued by everyone, and that s OK!

Our Core Values are:

• We WOW We go the Extra Mile. We exceed expectations. We work hard and have fun. We are obsessed with our customers, we love our business, and we love what we do. We are World Class in everything we do.
• We NOW We GSD (Get Stuff Done) and we get it done fast. Freedom NOW. We are urgent, driven, energetic, and fast-paced. We believe in production, then perfection .
• We Own It We are accountable. No excuses, no jerks. We take responsibility for our actions, our job, our life, and our word by seeing things through to completion. We are nice, but we are driven for results.
• We Innovate and disrupt. We are growth-minded, for us and for our customers. We never stop learning. We adapt quickly and thrive on new challenges. We constantly seek ways to disrupt the status quo and improve.
• We Care. We care about people. About each other, about our customers, about our customer s customers, about our families, and about the world. We are invested in National Ramp and behave like it s our own business to help everyone win. We stay safe to ensure everyone goes home the way they came, every day.

Today, National Ramp is in search of a passionate and enthusiastic Key Account Manager who will bring their expertise to our team and help us grow to become the #1 Ramp Company in the World.

At National Ramp, client relationships are our top priority. We re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Key Attributes We Admire:

• Confidence and determination
• Ability to build rapport across diverse personality types
• Active listening skills to truly understand and address customer needs
• Persistence and creativity in problem-solving

What You'll Bring to the Team:

• Proven leadership in managing teams with empathy and effectiveness
• Stellar communication skills, both written and verbal
• Insight into client needs with high levels of social perceptiveness
• Experience in B2B business development and sales
• A track record of fostering long-term client relationships
• Organizational prowess and meticulous attention to detail
• Superior problem-solving, negotiation, and time management skills

Your Key Responsibilities:

• Act as the primary liaison for clients, ensuring their needs and concerns are addressed with speed and empathy
• Keep client records meticulously updated, including contract renewals and service updates
• Collaborate closely with sales and internal teams to meet and exceed KPIs
• Deepen your understanding of our products to enhance service offerings
• Spearhead client retention and expansion through exemplary service and strategic partnership
• Embrace brand ambassadorship, representing National Ramp's values in every interaction

Preferred Skills and Qualifications:

• At least 5 years in a sales or account management role, ideally in a relevant industry
• Demonstrated ability to multitask in a dynamic environment
• Proficiency in CRM and ERP software (e.g., HubSpot, Epicor)
• Bachelor s degree in a related field or equivalent professional experience

Why Join National Ramp?

Our commitment to you goes beyond the usual. You'll enjoy a competitive salary and a comprehensive benefits package from day one, with no waiting period. This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life. With 3 weeks of Paid Time Off and additional days for statutory holidays, we ensure you have the time to recharge and enjoy life.

More than that, we offer a work environment where you're encouraged to excel and innovate. At National Ramp, your work is more than a job it's a passion fueled by a community that values your contributions and celebrates your achievements.

Ready to Make a Difference? Apply Now!

Join us in our mission to create accessible spaces for everyone. At National Ramp, your work changes lives, including your own.