Junior Service Desk Technician - ValidaTek : Job Details

Junior Service Desk Technician

We are seeking a motivated and customer-focused Junior Service Desk Technician to provide first-tier technical support for end users on a Department of Defense (DoD) program in support of DISA operations. The technician will be responsible for responding to service requests, troubleshooting hardware/software issues, and ensuring timely resolution or escalation of incidents in a secure, enterprise environment. This role provides 100% on-site support in Columbus, OH.

Position Summary:

The technician will be responsible for responding to service requests, troubleshooting hardware/software issues, and ensuring timely resolution or escalation of incidents in a secure, enterprise environment.

Shift: Monday - Friday: 0600 - 1430Responsibilities

• Serve as the first point of contact for end-users via phone, email, and ticketing systems.
• Log, categorize, and prioritize incoming service desk requests using approved ITSM tools.
• Provide basic troubleshooting and support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Support common enterprise applications including Microsoft Office Suite, Outlook/Exchange, and DISA-specific platforms.
• Reset passwords, unlock accounts, and perform account provisioning within DoD-authorized systems.
• Escalate unresolved issues to Tier II or Tier III support teams in accordance with SLA guidelines.
• Maintain accurate documentation of work performed, issue resolutions, and system configurations.
• Adhere to security protocols, DoD policies, and DISA operating procedures.
• Participate in shift rotations and provide on-call support as required.

Qualifications

• Active DoD Secret Clearance - required.
• Security+ certification - required.
• 02 years of experience in an IT service desk or help desk environment.
• Familiarity with Windows OS, Active Directory, and basic network troubleshooting.
• Excellent verbal and written communication skills with a focus on customer service.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Preferred Qualifications:

• Experience supporting DoD environments or DISA programs.
• Familiarity with Remedy, ServiceNow, or other enterprise ticketing systems.
• Knowledge of ITIL concepts and service desk best practices.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.