Junior Production Support Specialist - Enterprise Engineering : Job Details

Junior Production Support Specialist NYC, NY 3 days on site 3-month contract to hire Focus: Primarily supports internal production systems and applications-usually within a company's IT or engineering environment. Key Responsibilities:

• Monitor live production environments (e.g., servers, databases, APIs).
• Troubleshoot system outages, latency issues, or software bugs in real-time.
• Work with engineering and DevOps teams to escalate or resolve critical incidents (e.g., SEVs).
• Deploy or assist with deployments, patches, or hotfixes.
• nalyze logs, metrics, and monitoring dashboards (e.g., Datadog, Splunk, Grafana).
• May be on-call for after-hours incidents.

Skills Expected:

• Understanding of system architecture (web apps, cloud services, etc.).
• Familiarity with scripting (Bash, Python) or querying (SQL, log tools).
• Comfort with tools like Jira, Jenkins, Git, or AWS.
• Stack Trace experience
• bility to triage high-pressure incidents.

Typical Environment:

• Internal teams at SaaS companies, fintechs, banks, etc.
• Often part of an SRE, DevOps, or IT operations group.