Junior Operations Associate - Jobright.ai : Job Details

Join to apply for the Junior Operations Associate role at Jobright.ai

Join to apply for the Junior Operations Associate role at Jobright.ai

Assorthealth is a company focused on making exceptional healthcare accessible through innovative voice AI solutions. The Operations Associate will play a key role in analyzing the performance of voice AI agents, preparing reports, and collaborating with various departments to enhance service quality and operational efficiency.

Responsibilities:

• Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines.

• Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution.

• Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories.

• Collaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systems.

• Prepare internal reports and summaries to support account management and strategic planning, under the guidance of a Director of AI Deployment & Success.

• Collaborate with our engineering and product team to refine feature and performance criteria

• Gather and synthesize customer insights to identify opportunities for improvement in our technology/product offerings

• Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency.

Qualifications:

Required:

• Bachelor's degree in Business Administration, Data Analytics, or related field

• Able to work hours from 8AM PT - 7 PM PT

• 1-2 years of experience in product operations, quality assurance, or customer service environments

• Strong analytical skills with the ability to interpret complex data and derive actionable insights

• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.

• Excellent written and verbal communication skills

• Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)

• Detail-oriented with a keen eye for identifying patterns and anomalies in data

• Ability to manage time effectively and meet daily reporting deadlines

• Strong problem-solving skills and a proactive approach to addressing issues

Preferred:

• Experience with product management/operations or customer service metrics is preferred

• Knowledge of healthcare industry terminology

• Experience with low code/no code automation tools for process improvement/optimization efforts

• Experience with project management/documentation tools like Notion

Company:

Assort Health helps to improve patient and staff interactions by automating calls. Founded in 2023, the company is headquartered in San Francisco, California, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• IndustriesSoftware Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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