Junior Help Desk Technician - Kelly Services : Job Details

#x. A 0; Answer calls and respond to emails promptly and professionally Provide technical support to clients over the phone, chat, or e-mail in a timely and thorough manner - Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity Document and track tickets in our help desk system Work with senior technicians and team members to escalate complex issues as necessary Assist with hardware and software installations and upgrades Conduct follow-up calls with clients to ensure issue resolution and customer satisfaction Stay current with the latest technologies, software, and trends in the industry to provide better customer service and support Required Skills/ Qualifications: Must have an active SECRET clearance High school diploma or equivalent; relevant technical certifications preferred One to two (1-2) years of call center experience, preferably in a technical support role Strong customer service skills, including the ability to de-escalate diff...Technician, Help Desk, Help, Technical Support, Junior, Customer Service, Business Services, Staffing