Junior Application Support and TechOPS with POS & Oracle Simphony - LYNX Services : Job Details

• Contract

Role: Junior Consumer Retail Technology Application Support EngineerLocation: Seattle, WAInterview: Phone/SkypeJob Type: Contract

We are seeking a talented and motivated Junior Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.

Experience:* 1-3 years of IT support experience, preferably in food and beverage management software products.

Application Support and TechOPS:* Provide L3 support for TechOPS.* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.

Release & Deployment:* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.* Perform enhancements as per requirements and deploy them effectively.* Support staging and installation processes for retail technology solutions.

Reporting & Management:* Collect and analyze data from applications to generate reports and provide insights to stakeholders.* Monitor application usage and performance metrics to identify trends and potential issues.* Provide recommendations for improving workflows or streamlining processes through better application use.* Work with project managers and customers to ensure applications meet evolving business requirements.* Update AOD and Knowledge documents as needed.

Technical Skills:* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.* Manage and resolve networking issues related to DHCP and DNS in retail environments.* Support POS printers and cloud platforms.* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.

Education:* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Additional Technical Skills:* Hands-on experience with Oracle Simphony, RES 3700, or 9700.* Proficiency in POS and Mobile POS automation and integration.* Basic understanding of Oracle/SQL databases.* Knowledge of Windows 11, Marimba, PowerShell, and Python.* Familiarity with Microsoft Azure cloud platform.* Working knowledge of networks, PCs, and ability to resolve installation issues.* Experience with payment processing systems and technologies.* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).* Experience using automated support management and tracking tools in a support center environment.

Soft Skills:* Excellent problem-solving and troubleshooting skills.* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.* Customer-oriented, with the ability to work both independently and as part of a team.* Analytical thinking and attention to detail.* Ability to work effectively in a fast-paced, team-oriented environment.* Willingness to learn and adapt to new technologies and processes.

All your information will be kept confidential according to EEO guidelines.