Juice - Manager - Bristol Farms : Job Details

010 Beverly West - Bristol Farms, West Hollywood, California, United States of America

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise. What Will Be On Your Plate?

Job Title: Juice Bar Manager

Department: Juice Bar

Reports To: Manager of Perishables

FLSA Status: Nonexempt

Summary

This is a management position. The Juice Bar Manager must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. The Juice Bar Manager must be enthusiastic, have strong communication skills and extraordinary people skills. He/she must know how to keep morale high among the Juice Bar department staff; serve the customers to develop and retain repeat business; keep the Juice Bar department clean and up to par with Bristol Farms/Lazy Acres standards and lastly create an environment that's welcoming, warm and friendly. Key traits and skills necessary to perform this job successfully are: strong leadership skills, good listening skills, applied empathy; must be self-motivated, decisive, observant, flexible, supportive, and possess a strong sense of urgency in all duties performed. Also, due to Bristol Farms/Lazy Acres goals and structure, the Juice Bar Manager should also be open to growth and expansion.

The Juice Bar Manager is responsible for the supervision and coordination of activities of the Juice Bar department staff. Responsibilities include but are not limited to, planning, assigning, and directing work; staff development, performance reviews, schedule writing, rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for carrying out the duties listed below (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Responsible for using the tools provided by management to ensure the success of the department.
• Required to perform all essential duties of a Juice Bar Clerk.
• Operates a cash register following established policies and procedures.
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms/Lazy Acres cash register procedures.
• Responsible for accurate balancing of cash register.
• Assigns duties and examines work for compliance of policies and procedures.
• Must be knowledgeable of product sold in the Juice Bar department to educate customers on preparation and use of product.
• Responsible for ordering, receiving, and merchandising. Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers.
• Receives merchandise and verifies against purchase order. Reports/documents damaged & shorted merchandise following company procedures.
• Prepares the weekly and daily work schedules and directs the activities of employees working in the Juice Bar department.
• Responsible for schedule writing that is done fairly and objectively.
• Manages cost control by managing labor, including overtime, and controlling supply costs.
• Packages, displays, and merchandises all Juice Bar goods according to company standards.
• Prices merchandise according to handheld scanner and verifies price against purchase order.
• Reports/documents price discrepancies and “not on file” items.
• Responsible for implementing and maintaining all marketing programs.
• Trains & develops all Juice Bar Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an ongoing basis.
• Maintains the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
• Responsible for conducting inventory, preparing for inventory, and inventory results.
• Responsible for the maintenance of inventory control especially for theft, shrink, & waste management.
• Maintains price integrity and proper weights and measures as mandated by California State Laws.
• Cleans & sanitizes juice bar equipment, counters, display cases and floors.
• Maintains quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms/Lazy Acres stringent standards.
• Knows all cleaning chemicals authorized in the Juice Bar Department and understands proper usage.
• Trains all Juice Bar employees on proper use of cleaning chemicals.
• Follows the “FIFO” rotation system (first-in, first-out) to maintain freshness of product and reduce shrink.
• Follows safety work standards and reports any safety hazards to the Manager of Perishables and/or Store Director.
• Documents all meetings/memos/postings and obtains employees signatures as required.
• Responsible for enforcing Company established Customer Service policies and guidelines.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Availability requirements include; but are not limited to; days, evenings, weekends, holidays & occasional overnight.
• At all times, meets and exceeds Bristol Farms/Lazy Acres standards in service, appearance, quality, cleanliness, and leadership.

Supervisory Responsibilities

The Juice Bar Manager is responsible for the overall direction, coordination, and evaluation of the Juice Bar department. He or she carries out supervisory responsibilities in accordance with Bristol Farms/Lazy Acres policies and applicable laws. Responsibilities include training & developing employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

The Juice Bar Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Juice Bar Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); college degree preferred; two to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms/Lazy Acres.

This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments and implement those that work.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise levels in the work environment are usually moderate and occasionally loud.

Why You'll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment