Job Senior Billing Specialist - Milbank : Job Details

The Senior Billing Specialist position supports complex and advanced billing activities for a specific Practice Group(s) and the Billing Partners within that group(s). The Senior Billing Specialist should understand the legal services provided within their practice group(s) and how they translate into the revenue cycle. Primary responsibilities include processing client invoices, monitoring the unbilled inventory, and proactively supporting the clients and attorneys assigned.

Responsibilities include:

• Ensuring clients/matters are setup in accordance with client and Partner requirements/preferences; necessary e-billing task/activity codes, matter ID and/or budgets are incorporated in matter details; alternative fee arrangements (AFAs) are setup where applicable; setups are compliant with client's billing requirements (i.e. time increments, frequency, invoice(s) template); updates are made as needed.
• Reviewing, analyzing and ensuring compliance with client's Outside Counsel Billing Guidelines. Ensuring proformas and invoices are processed accurately and efficiently in accordance with the client's fee agreement and Outside Counsel Guidelines while keeping with firm policy.
• Documenting and updating Partner & client billing protocols as needed.
• Preparing and forwarding proformas to billing attorney for review and approval; performing revisions to proformas per partner instructions including, but not limited to, time descriptions, transfers, and write down/off of unbilled time/costs; finalizing and posting invoice(s) in firm financial software.
• Preparing, transmitting and ensuring successful submission of e-bill(s); working with Ebilling team and/or client to resolve rejection issues; monitoring and reporting on status when necessary.
• Establishing and maintaining effective & open lines of communication with clients' financial team so that the firm's invoices are processed expeditiously. Troubleshooting client invoice related issues, such as: e-billing questions/problems, providing back-up for billed expenses, etc.
• Responding to client inquiries/questions in a timely manner and escalating issues as needed to Lead or Manager as needed.
• Continually monitoring WIP, aged A/R, and unallocated; proactively communicating and meeting with Partners to review inventory, including on-account invoices to ensure WIP is relieved in a timely and accurate manner.
• Communicating and effectively working with attorneys and other administrative departments within the Firm to provide a solution oriented customer service experience.
• Researching and recommending constructive solutions to reduce or eliminate inefficiencies.
• Confirming compliance with the firm's accounting, billing and collection policies, and ensuring integrity of the firm's financial and operating information.
• Collaborating with the billing/collection team and other finance personnel and working closely with Partners and other legal staff to achieve the firm's goals.
• Undertaking ad hoc projects at the request of clients, Partners, and firm management; preparing various reports and analyses, as requested.
• Providing coverage during absence of other team members.
• Other responsibilities within the billing/collection function as they may be assigned from time-to-time.

The anticipated base salary range offered for this role will be between $85,000 to $105,000 and represents the firm's good faith and reasonable estimate of the base compensation range. Actual base compensation will be dependent upon several factors, including but not limited to the candidate's relevant experience, performance, qualifications, degrees, and location, as well as the needs of the firm.

• A Bachelor's degree or equivalent experience is required; preferably in Accounting or Business.
• 5+ years' experience in a large law firm billing department or comparable industry.
• Proficiency in Elite Enterprise or 3E preferred; experience with Design Gallery, ARCS, Target*Cash, Intapp Open and Intapp Time is a plus.
• Experience with BillBlast, eBilling Hub and E-Billing vendor sites preferred.
• Proficiency in MS Outlook, Word, Excel, and Power Point.
• Strong written and verbal communication skills.
• Ability to function as a self-starter, work independently and with a large team, and meet strict deadlines; detail oriented.
• Flexibility with overtime when necessary.